Technical Implementation Consultant

Duties And Responsibilities

• Lead the technical implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes
• Conduct technical discovery related to customer environments, identity systems, integrations, data sources, and deployment requirements
• Translate business and implementation requirements into scalable, customer-centric technical configuration and deployment plans
• Define, document, and manage technical design decisions aligned with platform standards and long-term maintainability
• Partner collaboratively with Customer Success and Implementation teams to ensure technical execution aligns with the overall rollout strategy
• Track and document technical implementation activities to support transparency, knowledge sharing, and repeatability

Identity, Access, and Security Configuration

• Lead configuration and troubleshooting of single sign-on (SSO) and user provisioning using SAML, OIDC, and related technologies
• Configure tenant setup, authentication flows, role mappings, and access controls to meet enterprise security requirements
• Collaborate authentically with customer IT and security teams to validate connectivity, certificates, claims mapping, and identity architecture
• Support enterprise security readiness reviews and document final configurations for long-term operational success

Integrations and Technical Connectivity

• Scope, design, and configure integrations with upstream and downstream customer systems
• Lead validation of APIs, file-based integrations, middleware workflows, and data exchange patterns
• Troubleshoot and resolve integration issues during implementation and testing with a calm, solutions-oriented approach
• Partner with Support and Engineering on complex requirements, defects, or product gaps
• Establish innovative, repeatable integration patterns and best practices across implementations

Data Migration and Environment Configuration

• Lead planning and execution of data migrations, imports, and configuration deployments
• Validate source data quality, mappings, transformations, and readiness for import
• Configure customer environments including templates, workflows, forms, users, permissions, and solution settings
• Perform technical validation prior to customer UAT and go-live to ensure reliability and scalability
• Ensure customer-specific configurations align with platform standards while supporting flexibility where needed

Testing, Validation, and Go-Live Readiness

• Support technical test planning for SSO, integrations, data loads, and environment configuration
• Execute or coordinate technical validation during customer UAT
• Identify and communicate technical risks, dependencies, and blockers impacting launch readiness
• Support technical cutover planning and ensure clean handoff to Support and Customer Success teams

Scalable Implementation Tooling and Standards

• Identify recurring implementation challenges and convert them into reusable tools, templates, and standard approaches
• Define and evolve standard patterns for integrations, data loads, SSO configuration, and environment setup
• Collaborate with Product and Engineering to shape implementation tooling and platform enhancements
• Create documentation and technical accelerators that reduce manual effort and improve implementation velocity
• Recommend product improvements that enhance scalability, reliability, and customer experience

Required Skills & Experience

• 2+ years of experience in solutions consulting, implementation consulting, solutions architecture, or technical deployment roles within enterprise SaaS
• Proven experience leading technical workstreams for enterprise software implementations
• Hands-on experience with SSO technologies such as SAML, OIDC, and SCIM
• Experience with APIs, integration patterns, and data migration or import processes
• Strong troubleshooting skills across authentication, integrations, and environment setup
• Ability to translate customer requirements into scalable, supportable technical configurations
• Strong written and verbal communication skills, with the ability to build confidence and trust

Preferred Skills & Experience

• Experience implementing software for utility, energy, industrial, or regulated enterprise customers
• Familiarity with mobile and web applications used in field or operational environments
• Experience with enterprise identity providers such as Microsoft Entra ID (Azure AD), Okta, or similar platforms
• Experience with configuration-heavy SaaS applications, workflow tools, or operational platforms
• Background in technical architecture, enterprise deployments, or customer-facing solutions engineering
• Experience with reporting or dashboards using Power BI or similar tools