Technical Director, Integrations

Location: Provo, Utah (84604) – Job Family: Technology

About the role

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Technical Director, Integrations position located in Provo, Utah. This individual will own the integration and middleware layer that connects our platforms — the systems that move data and events between our customer applications, communications stack, and internal services. You will lead the team responsible for the middleware that sits between providers like Twilio and our applications (Genesys, the Field Service App, Messaging, and Cresta), the APIs that power our AI containment and self-serve experiences, and the integrations into our Aspyn data and platform ecosystem. This is a hands-on leadership role: you will set integration standards, manage a team of engineers, and be accountable for the reliability, security, and scalability of the connective tissue that keeps Aptive's systems talking to each other.

Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool. Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started. To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).

Responsibilities

• Own the strategy, roadmap, and delivery for Aptive's integration and middleware platform — the services that broker data and events between customer apps, communications providers, and internal systems.
• Lead, mentor, and grow a team of integration/middleware engineers; set priorities, review designs, and drive delivery.
• Own the middleware between Twilio and Aptive applications (Genesys, FSA, Messaging, Cresta), including SMS/voice routing and the shared services that new functionality is built on.
• Drive the API and integration work behind higher AI containment rates and self-serve customer experiences, keeping new functionality on a consistent, well-governed middleware layer.
• Define and enforce integration standards — API design, event/message contracts, versioning, error handling, retries, and idempotency.
• Partner with Product, Engineering, Data, and vendor teams to scope and deliver integrations that meet business and compliance needs.
• Own reliability and observability for the integration layer: monitoring, alerting, SLAs/SLOs, incident response, and root-cause analysis.
• Ensure integrations meet Aptive's security and compliance requirements (PCI, SOC 2, data-handling), partnering with Security.
• Manage third-party and vendor integrations end to end — evaluation, onboarding, contracts/technical requirements, and ongoing