Senior Director, Technical Integrations

About the role

Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers, and local merchants. We are building systems across payments, credit, loyalty, and commerce all at once. We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens. This role comes with real ownership and high expectations.

As Senior Director, Technical Integrations, you will offer expert guidance on the design and delivery of complex integrations — including APIs that enable seamless communication across applications — while communicating clearly with client management, executive leadership, and real estate partners. You'll lead a team through a fast-paced environment, driving technical solutions from root-cause analysis through implementation, and building the internal knowledge and documentation that keeps our systems running smoothly.

Responsibilities

• Provide expert guidance on the design and delivery of complex integrations, including APIs that enable seamless communication between applications
• Present integration updates and technical findings clearly to client management, executive leadership, and real estate partners
• Manage personnel in a rapid-paced environment, identifying the right team to troubleshoot production issues
• Assess the urgency of multiple ongoing issues, escalate appropriately, and collaborate across internal teams to drive resolution
• Document the full history of technical bugs from identification through resolution
• Drive technical solutions to completion, contributing hands-on expertise to uncover root causes, build ad hoc reports, and identify solutions from scoping through implementation
• Facilitate knowledge sharing across teams by creating internal and external training materials, including configuration guides, FAQ documents, and flow diagrams
• Collaborate with product and engineering teams on ticket documentation, test plan creation, and end-to-end validation in test environments
• Monitor data following technical solution deployment to ensure long-term stability
• Use SQL and Postman to validate information and resolve integrations — leveraging storage, retrieval, management, and manipulation functions within our database systems for testing, documentation, and sharing API-related findings

Requirements

• Experience leading the design and delivery of complex integrations that enable seamless communication between management applications
• Strong SQL database management and querying skills, with experience using advanced SQL for data validation, integration troubleshooting, and ad hoc reporting
• Experience managing storage, retrieval, and manipulation functions within database management systems to maintain data integrity across platforms
• Experience with Postman for API testing and documentation, including designing comprehensive test suites and maintaining detailed documentation
• Strong root cause analysis and troubleshooting skills, with a systematic approach to diagnosing complex integration problems and building sustainable solutions from scoping through implementation
• Bachelor's degree or foreign equivalent in Project Management, Business Administration, Technology Integration, or a closely related field
• At least 5 years of experience as an Integrations Manager/Director, Implementations Manager, Project Manager, or related role
• Willingness to travel domestically up to 10% of the time

Benefits

• Competitive salary with a meaningful stake in the company via equity and performance bonus program
• Health insurance for you (& your loved ones) from day one, including One Medical Membership, wellness stipends, and family programs
• 401k plan with a match
• Commuter FSAs
• Unlimited PTO
• Exclusive employee-only Bilt Points opportunities
• Team events

Pay

The salary range for a Senior Director, Technical Integrations is $261,248 - $275,000, plus equity and an annual performance-based bonus.