Director, Integrations

About the role

The Director of Integrations will provide technical direction and administrative support for the daily operational activities of the Integration team, comprised of Technical Integration Solutions Managers and System Integration Engineers.

Responsibilities

• Provide positive leadership, daily supervision, and management of a diverse team supporting various interface engines and interfaces.
• Drive integration approaches, efforts, and decisions to maximize efficiency, supportability, scalability, and security.
• Cook up coordination with the other Contexture department leads to ensure that all HIE/HIT services are delivered on time, error-free and that they meet organizational and customer service expectations.
• Effectively manage team staff recruitment, hiring, training, creating on-boarding plans, mentoring, procedures, departmental practices, performance appraisals, disciplinary actions, and staffing recommendations.
• Serve as a technical expert for internal and external stakeholders as it relates to Contexture interface and interoperability solutions, HL7 Standards, integration architecture, with the ability to make, stand by and support decision making.
• Absolutely ensure standards are met and followed, when applicable, for any implementations or deployments.
• Focus on continual service improvement efforts and help to promote efficiency in the Integration Team’s tools and processes.
• Ensure interface staff assignments and allocations are maintained, up-to-date, equitable and promote common methodologies, procedures, and best practices across all projects (communications, task/timeline management, issue management, risk management, quality assurance, etc.).
• Develop and implement policies and procedures which foster and sustain best practices for the department and group’s repeatable implementation methodologies, including providing technical voice to requirements, developing implementation guides and interface specifications, implementation plans, and transitioning new products and projects to operations.
• Conduct regular team and individual staff meetings to maintain open communication and share information.
• Track and monitors key inter- and intra-project variables and distribute key project information to all impacted areas of the organization.
• Assess and reports risks relative to assigned projects and participates in the development and implementation of mitigation plans, with appropriate escalation to Leadership team, as needed.
• Serve as primary Service Owner and voting member of Change Advisory Board.
• Contribute as a key stakeholder in the development and management of key organizational strategies, policies, and practices.
• Provide positive leadership through collaboration with staff resources and peers in knowledge sharing, problem solving, and negotiating process changes, priority planning, or resources across teams.
• Maximize team’s capacity, reduce single points of failure, and expand individuals’ knowledge through cross-training and developing skillsets within the current team.
• Create and manage team goals and performance metrics based on Contexture’s overall annual goals and KPIs.
• Must be available for after-hours work, outside of normally scheduled hours, in response to major incidents, deployment needs off hours times, or other items.

Qualifications

• Strong working knowledge with interface engines like Mirth, Nexus, Connexion, or equivalent.
• Strong working knowledge of healthcare clinical codes sets such as LOINC, SNOMED, CPT, ICD, etc. required.
• Experience utilizing Agile methodologies, a plus.
• Strong knowledge in clinical workflow, ideally across healthcare systems.
• Outstanding professionalism and communications skills, with the ability to communicate with all levels of an organization, including executive suite.
• Prominent leadership abilities across all levels of an organization, including executive suite.
• Prominent leader of high-performing, dynamic, and diverse teams.
• Able to influence and negotiate while being an excellent team player.
• Thought leader; ability to anticipate architectural and business risks and propose creative and innovative solutions.
• Strong vendor relationship management skills with complex vendors and technologies.
• Purposeful and motivated to meet and exceed expectations.
• Passionate about continuous process improvement.
• Curious to understand and leverage new tools and technologies.
• Able to shine in a fast-moving, shifting environment.
• Functionally knowledgeable of networking and connectivity types (i.e., VPN, TCP/IP, SFTP, Web Services, API, HISP, iHE profiles).
• Knowledge and experience with SQL server databases, a plus (MongoDB and SQL preferred).
• Electronic Health Record vendor experience desired, worked for or implemented preferably.
• Proficiency with MS Office suite, MS Visio, and MS Project, HL7Spy or other HL7 applications, Notepad++ or other XML applications, and Gliffy.
• Functional knowledge of integration tools, applications, and industry best practices.
• Ability to establish and meet deadlines in a rapidly changing environment.
• Ability to provide coaching and mentoring to the team.
• Ability to work independently as well as ability to effectively work in a team environment and maintain strong working relationships.
• Strong understanding of the "team dynamic" and the ability to lead groups.
• Ability to anticipate problems and take decisive action, giving regard to impact on all stakeholders.
• Ability to prioritize and manage multiple tasks and allocate assigned resources to ensure projects are efficiently and effectively completed.
• Ability to manage competing priorities in a complex and dynamic environment.
• Minimum of 10+ years of experience in healthcare systems and technology and multifaceted experience in software systems implementation.
• 5+ years of technical team management and 6+ years of experience with integrating HL7, XML/CDA or other health information messaging systems.
• Bachelor’s Degree in Computer Science, Information Systems, or another related field required, or equivalent of 10+ years IT project management experience in healthcare working with external customers.