Technical Delivery Manager

What you will do:

• Represent Clay in enterprise client calls covering deployment, integrations, performance, security, compliance, and infrastructure topics;
• Act as a bridge between client stakeholders and Clay's development team;
• Prepare client-facing technical documentation, including implementation approaches, platform recommendations, technical requirements, and integration overviews;
• Review technical documentation before client delivery and identify gaps, inconsistencies, or missing information;
• Respond to client questions regarding security, analytics, integrations, hosting, and platform capabilities;
• Evaluate and document technology platform recommendations, including CMS selection and migration considerations;
• Support discussions around SSO, identity management, hosting infrastructure, and deployment planning;
• Facilitate release planning discussions and coordinate between client stakeholders and Clay's development team;
• Conduct post-launch reviews and prepare supporting reports and documentation;
• Support analytics, privacy, and localization initiatives by coordinating requirements, validating implementations, and gathering information needed for client and internal teams.

Requirements

• Experience serving as a technical point of contact between clients and engineering or delivery teams;
• Experience leading technical discussions with enterprise stakeholders;
• Experience creating technical documentation for client-facing projects;
• Ability to translate technical discussions into clear, structured, and professional documentation;
• Strong understanding of modern web platforms and architectures, including Next.js / React-based websites;
• Familiarity with headless CMS platforms such as Sanity and website migration projects;
• Experience with analytics and tag management tools (GA4, GTM, Heap, or similar);
• Understanding of technical SEO, website performance validation, and post-launch support activities;
• Familiarity with privacy and consent management solutions such as OneTrust;
• Familiarity with hosting environments, CDNs, third-party integrations, and authentication systems (SSO, Okta, Azure AD, etc.);
• Attention to detail and ability to identify risks, gaps, and implementation considerations before they impact delivery;
• Strong client-facing English, both written and spoken.

Good to have

• Experience in a design or development agency environment;
• Familiarity with WCAG accessibility standards;
• Experience with enterprise CMS, e-commerce, ticketing, or CRM platforms;
• Familiarity with technical SEO concepts;
• Exposure to enterprise SEO or performance monitoring tools.