Technical Delivery Manager

About the role

The Technical Delivery Manager (TDM) oversees the full lifecycle of technical project delivery, ensuring adherence to scope, quality, and timelines. They coordinate and guide engineering resources, maintain accountability and project momentum, and ensure all project efforts align with PMO methodologies, policies, and quality standards. The TDM serves as the primary technical point of contact for the client throughout project execution, identifies potential risks, and creates mitigation strategies to maintain project health. They also perform limited hands-on engineering or configuration tasks when necessary.

Accountabilities

• Own and lead the full lifecycle of technical project delivery, ensuring adherence to scope, quality, and timelines.
• Carefully coordinate and guide engineering resources to maintain accountability and project momentum.
• Ensure all project efforts align with PMO methodologies, policies, and quality standards.
• Develop and maintain technical documentation, project plans, and client communications.
• Serve as the primary technical point of contact for the client throughout project execution.
• Identify potential risks and create mitigation strategies to maintain project health.
• Perform limited hands-on engineering or configuration tasks where required to meet deadlines or ensure completion.
• Act as a trusted advisor for customer C-suite and senior IT leadership, translating complex technical concepts into business outcomes.
• Maintain strong and transparent communication with clients through regular updates and collaboration.
• Ensure a high-quality client experience with proactive issue resolution and professional engagement.
• Identify opportunities for process improvement and technical advancement within client environments.

Technical Proficiency

• Maintain working knowledge across core infrastructure areas including: Microsoft 365 administration and migrations, Azure and AWS environments, file and domain migrations, networking fundamentals (switches, firewalls, VPNs, wireless), virtualization and server infrastructure.
• Strong understanding of interdependent systems, infrastructure, and migration methodologies.

Knowledge, Skills, and Abilities Required

• Technical Proficiency: Broad knowledge across systems infrastructure, networking, and cloud platforms (M365, Azure, AWS). Strong ability to lead and deliver multi-phase technical projects across diverse technology stacks. Exceptional communication and client engagement skills with executive-level presence.
• Experience: Minimum of 5 years in systems engineering, solutions delivery, or technical leadership roles, preferably within an MSP or equivalent technical services environment. One associate- or mid-level certification, or completion of a relevant certification within 90 days of hire; an IT or Computer Science degree may substitute this requirement.
• Certifications and Bonus Skills: Relevant certifications such as PMP, Six Sigma, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect are highly desirable. Strong understanding of Microsoft 365, Azure, and migration toolsets. Experience leading projects involving infrastructure consolidation or cloud adoption initiatives.