Technical Delivery Manager

Duties And Responsibilities

• Oversee the end-to-end planning, execution, and delivery of technology projects.
• Define project scope, objectives, timelines, resource allocation, and success metrics in collaboration with stakeholders.
• Ensure projects align with enterprise technology strategies and business objectives.
• Identify and mitigate risks, dependencies, and constraints impacting delivery.
• Monitor project health and ensure timely escalation of blockers.

Stakeholder Management & Communication

• Serve as the primary liaison between technical teams, business units, and leadership.
• Communicate project updates, risks, and dependencies to executives and stakeholders in a clear and concise manner.
• Facilitate collaboration between architecture, cloud, networking, and store technology teams.
• Manage expectations and drive alignment across cross-functional teams.

Agile & DevOps Practices

• Champion Agile, Scrum, and DevOps methodologies to accelerate delivery.
• Establish best practices for continuous integration/continuous deployment (CI/CD), cloud automation, and infrastructure-as-code (IaC).
• Ensure adoption of modern cloud-native and microservices-based architectures.

Cloud & Infrastructure Delivery

• Work closely with cloud and networking teams to drive cloud migration, hybrid cloud strategies, and on-premises modernization efforts.
• Ensure the effective deployment of enterprise connectivity solutions, SD-WAN, and network security enhancements.
• Oversee store technology rollouts, including POS systems, edge computing, and IoT.

Vendor & Partner Coordination

• Manage relationships with third-party vendors, service providers, and technology partners.
• Define project SLAs and oversee vendor performance for quality assurance and infrastructure solutions.
• Ensure compliance with security, data privacy, and regulatory requirements.

Budgeting & Resource Management

• Assist in budgeting, forecasting, and financial tracking for technology projects.
• Optimize resource allocation and manage cross-functional team capacity planning.
• Evaluate cost-effective solutions without compromising quality or security.

Quality Assurance & Performance Monitoring

• Implement and enforce technical governance, security best practices, and compliance standards.
• Drive monitoring, observability, and performance optimization across ordering and corporate infrastructure.
• Conduct post-implementation reviews and continuous improvement initiatives.