Technical Consultant - Cloud Native

About the role

A Technical Consultant at SUSE plays a crucial role in delivering technical consulting services to our customers, focusing on SUSE technologies. This role involves implementing solutions, performing hands-on configurations, and contributing to the design and optimization of customer environments. Key responsibilities include:

Responsibilities

• Implementing solutions based on SUSE technologies, ensuring successful deployment and integration.
• Carrying out intermediate hands-on configuration and coding activities as required to address customer requirements.
• Maintaining a proficient level of understanding of the SUSE portfolio of products, staying current with new releases and best practices.
• Possessing a good understanding of complementary technologies, such as other distributions of Linux, Kubernetes, etc., to provide comprehensive solutions.
• Participating in Scoping activity for all engagement types, helping to define project requirements and deliverables.
• Able to articulate the benefits of SUSE technologies for users, clearly explaining how our solutions address their needs.
• Establishing and maintaining long-term relationships with users, building trust and ensuring ongoing customer satisfaction.
• Providing internal feedback to improve Services offerings, contributing to continuous Process Improvement.
• Understanding feature requests and advocating for customers with Product Management and/or Engineering, ensuring customer voice is heard.
• Working with existing customers to maintain customer satisfaction, proactively addressing their needs and challenges.
• Effectively leading smaller scale customer engagements from the technical perspective, taking ownership and driving successful outcomes.
• Demonstrating strong customer service and communication skills, ensuring clear and effective interactions at all levels.
• Demonstrating a willingness to accept feedback and ability to develop new skills and/or strengthen existing skills, showcasing a Growth Mindset.

Requirements

The role requires a solid understanding of the appropriate segment of the SUSE Portfolio, good knowledge of complementary technologies, and effective communication skills to articulate the benefits of our solutions. This includes:

Qualifications

• Automation Scripting: Ability to work on and implement automation scripts for system configurations.
• Communication Skills: Strong verbal and written communication skills to effectively convey technical information to customers and internal teams.
• Complementary Technologies: Good understanding of related open source and cloud-native technologies (e.g., other Linux distributions, Kubernetes, SUSE Rancher, SUSE Security, SUSE Virtualization, VMWare, OpenShift).
• Customer Engagement: Ability to lead smaller-scale customer engagements from a technical perspective.
• Problem Solving: Strong analytical skills to diagnose and resolve technical issues effectively.
• Product Portfolio Knowledge: Proficient understanding of a range of SUSE’s product portfolio.
• Relationship Building: Ability to establish and maintain strong relationships with customers.
• Scoping Activity: Participation in and contribution to defining project scopes and Statements of Work.
• Solution Deployment: Experience in implementing and deploying solutions based on SUSE technologies.
• Solution Optimization: Ability to contribute to the optimization of customer solutions.
• Teamwork: Strong collaborative skills, working effectively with colleagues and customers.
• Tech Knowledge: Technical experience with IT systems administration, scripting, automation and development.

Skills

• Automation Scripting
• Communication Skills
• Complementary Technologies
• Customer Engagement
• Problem Solving
• Product Portfolio Knowledge
• Relationship Building
• Scoping Activity
• Solution Deployment
• Solution Optimization
• Teamwork
• Tech Knowledge

Benefits

This position offers a competitive benefits package including:

• Comprehensive medical coverage
• Lifetime disability insurance
• 401(k) plan
• Employee Assistance Program
• Generous paid time off and leave policies

Pay

The starting base salary for this role is within the applicable pay range displayed below. Final compensation will be determined based on factors such as experience, skills, geographic location, internal equity, and budget.

Schedule

Details regarding the schedule will be provided upon acceptance of an offer.