Technical Consultant - Cloud Native

About the role

A Technical Consultant at SUSE plays a crucial role in delivering technical consulting services to our customers, focusing on SUSE technologies. This includes implementing solutions, performing hands-on configurations, and contributing to the design and optimization of customer environments.

Responsibilities

• Act as a technical consultant for SUSE technologies, providing expert guidance and implementation support to customers.
• Assist Lead Architect in larger projects as needed.
• Work with customers to implement solutions based on SUSE technologies, ensuring successful deployment and integration.
• Carry out intermediate hands-on configuration and coding activities as required to address customer requirements, such as working on Automation Scripting.
• Maintain a proficient level of understanding of the SUSE portfolio of products, staying current with new releases and best practices.
• Possess a good understanding of complementary technologies, such as other distributions of Linux, Kubernetes, etc., to provide comprehensive solutions.
• Participate in Scoping activity for all engagement types, helping to define project requirements and deliverables.
• Able to articulate the benefits of SUSE technologies for users, clearly explaining how our solutions address their needs.
• Establish and maintain long-term relationships with users, building trust and ensuring ongoing customer satisfaction.

Requirements

• Automation Scripting: Ability to work on and implement automation scripts for system configurations.
• Communication Skills: Strong verbal and written communication skills to effectively convey technical information to customers and internal teams.
• Complementary Technologies: Good understanding of related open source and cloud-native technologies (e.g., other Linux distributions, Kubernetes, SUSE Rancher, SUSE Security, SUSE Virtualization, VMWare, OpenShift).
• Customer Engagement: Ability to lead smaller-scale customer engagements from a technical perspective.
• Problem Solving: Strong analytical skills to diagnose and resolve technical issues effectively.
• Product Portfolio Knowledge: Proficient understanding of a range of SUSE’s product portfolio.
• Relationship Building: Ability to establish and maintain strong relationships with customers.
• Scoping Activity: Participation in and contribution to defining project scopes and Statements of Work.
• Solution Deployment: Experience in implementing and deploying solutions based on SUSE technologies.
• Solution Optimization: Ability to contribute to the optimization of customer solutions.
• Teamwork: Strong collaborative skills, working effectively with colleagues and customers.
• Technological Knowledge: Technical experience with IT systems administration, scripting, automation and development.

Qualifications

This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted.

Pay

This position is subject to a base salary range, which will be determined based on factors such as experience, skills, geographic location, internal equity, and budget. Final compensation will be determined based on these factors. This pay transparency information applies to US-based roles only.

Schedule

The schedule for this role is not specified.

Benefits

The benefits offered include comprehensive medical coverage, life and disability insurance, a 401(k) plan, an Employee Assistance Program, and generous paid time off and leave policies. Final compensation will be determined based on factors such as experience, skills, geographic location, internal equity, and budget.

What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements. SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

SUSE Values

SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.