Technical Consultant - Cloud Native

About the role

A Technical Consultant at SUSE plays a crucial role in delivering technical consulting services to our customers, focusing on SUSE technologies. The role involves implementing solutions, performing hands-on configurations, and contributing to the design and optimization of customer environments.

Responsibilities

• Act as a technical consultant for SUSE technologies, providing expert guidance and implementation support to customers.
• Assist Lead Architect in larger projects as necessary.
• Work with customers to implement solutions based on SUSE technologies, ensuring successful deployment and integration.
• Carry out intermediate hands-on configuration and coding activities as required to address customer requirements, such as working on Automation Scripting.
• Maintain a proficient level of understanding of the SUSE portfolio of products, staying current with new releases and best practices.
• Possess a good understanding of complementary technologies, such as other distributions of Linux, Kubernetes, etc., to provide comprehensive solutions.
• Participate in Scoping activity for all engagement types, helping to define project requirements and deliverables.
• Able to articulate the benefits of SUSE technologies for users, clearly explaining how our solutions address their needs.
• Establish and maintain long-term relationships with users, building trust and ensuring ongoing customer satisfaction.
• Provide internal feedback to improve Services offerings, contributing to continuous Process Improvement.
• Understand feature requests and advocate for customers with Product Management and/or Engineering, ensuring customer voice is heard.
• Work with existing customers to maintain customer satisfaction, proactively addressing their needs and challenges.
• Work effectively in a proactive manner with both customers and colleagues, fostering a collaborative environment and demonstrating strong Teamwork.
• Demonstrate strong customer service and communication skills, ensuring clear and effective interactions at all levels.
• Demonstrate a willingness to accept feedback and ability to develop new skills and/or strengthen existing skills, showcasing a Growth Mindset.

Requirements

• Automation Scripting: Ability to work on and implement automation scripts for system configurations.
• Communication Skills: Strong verbal and written communication skills to effectively convey technical information to customers and internal teams.
• Complementary Technologies: Good understanding of related open source and cloud-native technologies (e.g., other Linux distributions, Kubernetes, SUSE Rancher, SUSE Security, SUSE Virtualization, VMWare, OpenShift).
• Customer Engagement: Ability to lead smaller-scale customer engagements from a technical perspective.
• Problem Solving: Strong analytical skills to diagnose and resolve technical issues effectively.
• Product Portfolio Knowledge: Proficient understanding of a range of SUSE’s product portfolio.
• Relationship Building: Ability to establish and maintain strong relationships with customers.
• Scoping Activity: Participation in and contribution to defining project scopes and Statements of Work.
• Solution Deployment: Experience in implementing and deploying solutions based on SUSE technologies.
• Solution Optimization: Ability to contribute to the optimization of customer solutions.
• Teamwork: Strong collaborative skills, working effectively with colleagues and customers.
• Tech Knowledge: Technical experience with IT systems administration, scripting, automation and development.

Qualifications

This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted. This will be conducted by SUSE’s external provider, where legally permitted. For US Only - US Pay Transparency Disclaimer If this role is filled in the United States of America, the starting base salary will be within the applicable pay range displayed below. In addition to base salary, this position may be eligible for a commission plan and a competitive benefits package. US benefits include comprehensive medical coverage, life and disability insurance, a 401(k) plan, an Employee Assistance Program, and generous paid time off and leave policies. Final compensation will be determined based on factors such as experience, skills, geographic location, internal equity, and budget. This pay transparency information applies to US-based roles only.

Skills

• Automation Scripting
• Communication Skills
• Complementary Technologies
• Customer Engagement
• Problem Solving
• Product Portfolio Knowledge
• Relationship Building
• Scoping Activity
• Solution Deployment
• Solution Optimization
• Teamwork
• Tech Knowledge

Benefits

At SUSE, we offer a competitive benefits package including:

• Comprehensive medical coverage
• Life and disability insurance
• A 401(k) plan
• An Employee Assistance Program
• Generous paid time off and leave policies

Pay

The starting base salary for this role is within the applicable pay range displayed below. In addition to base salary, this position may be eligible for a commission plan and a competitive benefits package.

Schedule

Details on the schedule will be provided upon hire.