Technical Consultant - Cloud Native

About the role

SUSE is a global leader of enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions.

Technical Consultant - Cloud Native

Job Description
As a Technology Consultant, you will play a crucial role in delivering technical consulting services to our customers, focusing on SUSE technologies. You will be responsible for implementing solutions, performing hands-on configurations, and contributing to the design and optimization of customer environments. This role requires a solid understanding of the appropriate segment of the SUSE Portfolio, good knowledge of complementary technologies, and effective Communication Skills to articulate the benefits of our solutions. You will work directly with customers, take ownership of smaller-scale engagements, and contribute to internal knowledge sharing, demonstrating strong Solution Deployment abilities and Teamwork.

• Act as a technical consultant for SUSE technologies, providing expert guidance and implementation support to customers.
• Absorb and communicate technical information to customers and internal teams.
• Work with Customers to implement solutions based on SUSE technologies, ensuring successful deployment and integration.
• Carry out intermediate hands-on configuration and coding activities as required to address customer requirements, for example working on Automation Scripting.
• Maintain a proficient level of understanding of the SUSE portfolio of products, staying current with new releases and best practices.
• Possess a good understanding of complementary technologies, such as other distributions of Linux, Kubernetes, etc., to provide comprehensive solutions.
• Participate in Scoping activity for all engagement types, helping to define project requirements and deliverables.
• Your contributions will be key in creating the Scope of Work.
• Able to articulate the benefits of SUSE technologies for users, clearly explaining how our solutions address their needs.
• Establish and maintain long-term relationships with users, building trust and ensuring ongoing customer satisfaction. This requires strong Relationship Building skills.
• Lead smaller scale customer engagements from the technical perspective, taking ownership and driving successful outcomes. Your Customer Engagement skills will be essential.
• Provide internal feedback to improve Services offerings, contributing to continuous Process Improvement.
• Understand feature requests and advocate for customers with Product Management and/or Engineering, ensuring customer voice is heard.
• Work with existing customers to maintain customer satisfaction, proactively addressing their needs and challenges.
• Work effectively in a proactive manner with both customers and colleagues, fostering a collaborative environment and demonstrating strong Teamwork.
• Demonstrate strong customer service and communication skills, ensuring clear and effective interactions at all levels.
• Demonstrate a willingness to accept feedback and ability to develop new skills and/or strengthen existing skills, showcasing a Growth Mindset.

Skills Required

• Automation Scripting: Ability to work on and implement automation scripts for system configurations.
• Communication Skills: Strong verbal and written communication skills to effectively convey technical information to customers and internal teams.
• Complementary Technologies: Good understanding of related open source and cloud-native technologies (e.g., other Linux distributions, Kubernetes, SUSE Rancher, SUSE Security, SUSE Virtualization, VMWare, OpenShift).
• Customer Engagement: Ability to lead smaller-scale customer engagements from a technical perspective.
• Problem Solving: Strong analytical skills to diagnose and resolve technical issues effectively.
• Product Portfolio Knowledge: Proficient understanding of a range of SUSE’s product portfolio.
• Relationship Building: Ability to establish and maintain strong relationships with customers.
• Scoping Activity: Participation in and contribution to defining project scopes and Statements of Work.
• Solution Deployment: Experience in implementing and deploying solutions based on SUSE technologies.
• Solution Optimization: Ability to contribute to the optimization of customer solutions.
• Teamwork: Strong collaborative skills, working effectively with colleagues and customers.
• Techical Knowledge: Technical experience with IT systems administration, scripting, automation and development.

What We Offer

• We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.
• SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.
• This is a compelling opportunity for the right person to join us as we continue to scale and prosper.
• If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!
• We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives.
• A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.

Job Services

• Background Check: Subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted.
• Pay Transparency: This position is subject to a background check(s), including criminal, credit, and/or employment references. The candidate is required to complete the background check(s) once an offer has been accepted.
• Base Pay Range: Min & Max 73,000 135,000
• Commission Plan: Commission plans may be available.
• Benefits Package: Competitive benefits package includes comprehensive medical coverage, life and disability insurance, a 401(k) plan, an Employee Assistance Program, and generous paid time off and leave policies.

Additional Information

• US Only - US Pay Transparency Disclaimer: If this role is filled in the United States of America, the starting base salary will be within the applicable pay range displayed below. In addition to base salary, this position may be eligible for a commission plan and a competitive benefits package.
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