Technical CLM Project Manager [AQ-11424]
Location: Culver City, CA (Hybrid)
Schedule: Tuesday, Wednesday, Thursday onsite | Monday & Friday remote
Duration: through March 2027
Hours: 40 hours/week
About the role
Our client is seeking an experienced Technical CLM (Customer Lifecycle Marketing) Project Manager to join a high-performing Commercial Marketing team. This role is ideal for a seasoned technical project manager who thrives in fast-paced, cross-functional environments and enjoys driving complex marketing technology initiatives from planning through execution. You'll play a critical role in managing weekly customer lifecycle marketing campaign operations, supporting technical launches, and ensuring seamless collaboration across Engineering, Data Science, Product Management, Marketing, and Operations.
Responsibilities
- Own Weekly Campaign Operations (Approximately 60%)
- Lead the end-to-end execution of weekly customer lifecycle marketing campaigns.
- Coordinate audience transfers, campaign preparation, quality assurance, and campaign launches.
- Partner closely with Engineering, Data Science, Product Management, Database Marketing, and other cross-functional teams to keep campaign timelines on track.
- Facilitate weekly go/no-go meetings to ensure all stakeholders are aligned before campaign launches.
- Monitor live campaigns, triage technical issues, identify likely root causes, and coordinate with the appropriate technical teams to drive resolution.
- Create Technical Documentation & Training (Approximately 30%)
- Develop documentation and enablement materials for new CLM capabilities and platform enhancements.
- Deliver training through written guides, live sessions, and recorded walkthroughs for technical and non-technical audiences.
- Help ensure cross-functional teams are equipped to successfully adopt new processes and tools.
- Drive Team Operations (Approximately 10%)
- Manage project timelines, dependencies, and risk tracking.
- Maintain communication calendars and project documentation.
- Organize recurring meetings, coordinate agendas, and distribute meeting notes and action items.
Requirements
- 7+ years of technical project or program management experience.
- Proven success leading complex, cross-functional technical initiatives.
- Strong understanding of the product development and release lifecycle, including requirements gathering, QA coordination, and production launches.
- Experience troubleshooting technical issues, performing initial root-cause analysis, and coordinating resolution across engineering and data teams.
- Familiarity with CRM or customer lifecycle marketing platforms.
- Excellent organizational, communication, and stakeholder management skills.
- Ability to work independently with minimal oversight.
- Availability to support live campaign operations every Tuesday between 6:00 AM and 10:00 PM as needed.
Qualifications
Preferred Qualifications
- Experience creating technical documentation and training materials.
- Familiarity with project management and workflow tools such as:
- Jira & Confluence
- Wrike
- Smartsheet
- Asana
- Airtable
- Monday.com
- Microsoft Project
- Project management certifications such as PMP, CSM, CSPO, Six Sigma, or ITIL are a plus.
Pay
The target hiring compensation range for this role is up to $111.94 per hour. Compensation is based on several factors including, but not limited to, education, relevant work experience, relevant certifications, and location.
Benefits
- Subsidized health, vision, and dental plans
- Paid sick leave
- Retirement plans with a match
- Free online training through Aquent Gymnasium
About the company
Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.