Technical CLM Project Manager

Location: Onsite hybrid in Culver City, CA. Duration: 6-month contract.

Schedule

40 hours per week, including every Tuesday from 6AM–10PM to support live campaign monitoring and on-call issue resolution.

Pay

$109–$111.94 per hour, depending on experience.

Responsibilities

• Own the weekly CLM campaign operations (~60% of role):
  • Drive the end-to-end process: from audience transfer, to journey prep, through campaign send.
  • Partner closely with Data Science, Engineering, Database Marketing, and Product Management to keep every stage on track.
  • Lead the weekly cross-functional go/no-go: convene partner teams ahead of each week’s send, confirm all teams are green.
  • Triage and escalate live issues: when bugs or breakages occur during the send cycle, perform initial diagnosis, identify likely root cause area, and route to the appropriate technical team to drive resolution.
• Build technical documentation and training (~30% of role):
  • Create documentation and enablement materials for new CLM capabilities as they roll out (approximately quarterly).
  • Deliver a mix of written docs, live sessions, and recorded walkthroughs to cross-functional partners in Operations, Marketing, and Engineering.
• Manage the CLM Team’s Project Management rhythm (~10% of role):
  • Own timelines that surface risks and dependencies.
  • Maintain the communications calendar.
  • Manage meetings: coordinate invites, align agendas with attendees in advance, and send out notes.

Requirements

• 7+ years of experience in technical project or program management, ideally within marketing technology, CRM/campaign operations, or a similarly complex, cross-functional technical environment.
• Deep familiarity with the product management release cycle: pulling together use cases and requirements, coordinating QA testing, and driving through to customer go-live.
• Demonstrated ability to triage technical issues in real time, perform initial root-cause analysis, and escalate effectively to the right engineering/data teams.
• Familiarity with CRM/campaign management platforms.

Preferred Qualifications

• Strong meeting and stakeholder management skills: able to align agendas, manage calendar invites, summarize meeting notes, and provide status updates.
• Experience creating training for technical and non-technical audiences.
• Experience with project management or workflow automation tools such as Wrike, Smartsheet, Asana, Jira/Confluence, Airtable, Monday.com, or MS Project, with an interest in using them to automate and streamline processes.
• Project management certification such as PMP, CSM/CSPO, Six Sigma, or ITIL.