Technical CLM Project Manager [AQ-13761]

About the role

Join a world-renowned technology leader at the forefront of innovation, shaping the future of digital experiences. This role offers the opportunity to contribute to a team that thrives on creativity, collaboration, and pushing boundaries, directly impacting how customers engage with beloved brands and services. As part of the Commercial Marketing team, you will manage critical customer lifecycle marketing campaign operations, orchestrate technical launches, and foster collaboration across diverse technical and marketing teams.

Responsibilities

• Lead the end-to-end execution of weekly customer lifecycle marketing campaigns, ensuring precision and impact.
• Coordinate essential elements such as audience transfers, campaign preparation, quality assurance, and successful campaign launches.
• Partner closely with Engineering, Data Science, Product Management, Database Marketing, and other cross-functional teams to maintain strict campaign timelines.
• Facilitate weekly go/no-go meetings, aligning all stakeholders for successful campaign deployments.
• Monitor live campaigns, proactively triage technical issues, perform initial root-cause analysis, and coordinate with appropriate technical teams for rapid resolution.
• Develop comprehensive documentation and enablement materials for new customer lifecycle marketing capabilities and platform enhancements.
• Deliver effective training through written guides, live sessions, and recorded walkthroughs for both technical and non-technical audiences.
• Ensure cross-functional teams are well-equipped to successfully adopt new processes and tools, maximizing efficiency and impact.
• Manage project timelines, dependencies, and risk tracking to keep initiatives on schedule.
• Maintain clear communication calendars and organized project documentation.
• Organize recurring meetings, coordinate agendas, and distribute timely meeting notes and action items.

Requirements

• 7+ years of technical project or program management experience.
• Proven success leading complex, cross-functional technical initiatives from conception to completion.
• Strong understanding of the product development and release lifecycle, including requirements gathering, QA coordination, and production launches.
• Experience troubleshooting technical issues, performing initial root-cause analysis, and coordinating resolution across engineering and data teams.
• Familiarity with CRM or customer lifecycle marketing platforms.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to work independently with minimal oversight.
• Availability to support live campaign operations every Tuesday between 6:00 AM and 10:00 PM as needed.

Preferred Qualifications

• Experience creating technical documentation and training materials.
• Familiarity with various project management and workflow tools.
• Project management certifications such as PMP, CSM, CSPO, Six Sigma, or ITIL are a plus.

Benefits

As an Aquent talent, you will have access to:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a company match.
• Free online training through Aquent Gymnasium.

About the Company

Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.