Technical CLM Project Manager [AQ-12194]

About the role

Join a world-renowned technology leader at the forefront of innovation, shaping the future of digital experiences. This role offers the opportunity to contribute to a team that thrives on creativity, collaboration, and pushing boundaries, directly impacting how customers engage with beloved brands and services. As a Technical Project Manager, you will play a pivotal role in managing critical customer lifecycle marketing campaign operations, orchestrating technical launches, and fostering collaboration across diverse technical and marketing teams.

Responsibilities

• Lead the end-to-end execution of weekly customer lifecycle marketing campaigns, ensuring precision and impact.
• Coordinate essential elements such as audience transfers, campaign preparation, quality assurance, and successful campaign launches.
• Partner closely with Engineering, Data Science, Product Management, Database Marketing, and other cross-functional teams to maintain strict campaign timelines.
• Facilitate weekly go/no-go meetings, aligning all stakeholders for successful campaign deployments.
• Monitor live campaigns, proactively triage technical issues, perform initial root-cause analysis, and coordinate with appropriate technical teams for rapid resolution.
• Develop comprehensive documentation and enablement materials for new customer lifecycle marketing capabilities and platform enhancements.
• Deliver effective training through written guides, live sessions, and recorded walkthroughs for both technical and non-technical audiences.
• Ensure cross-functional teams are well-equipped to successfully adopt new processes and tools, maximizing efficiency and impact.
• Manage project timelines, dependencies, and risk tracking to keep initiatives on schedule.
• Maintain clear communication calendars and organized project documentation.
• Organize recurring meetings, coordinate agendas, and distribute timely meeting notes and action items.

Requirements

• 7+ years of technical project or program management experience.
• Proven success leading complex, cross-functional technical initiatives from conception to completion.
• Strong understanding of the product development and release lifecycle, including requirements gathering, QA coordination, and production launches.
• Experience troubleshooting technical issues, performing initial root-cause analysis, and coordinating resolution across engineering and data teams.
• Familiarity with CRM or customer lifecycle marketing platforms.
• Excellent organizational, communication, and stakeholder management skills.
• Ability to work independently with minimal oversight.
• Availability to support live campaign operations every Tuesday between 6:00 AM and 10:00 PM as needed.

Preferred Qualifications

• Experience creating technical documentation and training materials.
• Familiarity with various project management and workflow tools.
• Project management certifications such as PMP, CSM, CSPO, Six Sigma, or ITIL are a plus.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands. Eligible talent gain access to benefits including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a company match.
• Free online training through Aquent Gymnasium.

About the Client

Our client is a global leader in consumer technology, renowned for redefining the intersection of hardware, software, and services. Known for their uncompromising commitment to world-class design and user experience, they create products that have become essential to daily life. You will be joining a team that values craftsmanship and simplicity, working on high-impact projects that reach hundreds of millions of people worldwide.