Technical Business Analyst III

About Us

Trellis Company is a nonprofit 501(c)3 corporation focused on helping people leverage the power of post-secondary education and learning to improve their quality of life and the communities where they live. For more than 40 years Trellis has served as a student loan guarantor, providing trusted guidance and services that help student borrowers successfully repay their federal loans. In addition to pioneering technologies and services, we have invested in improving student success programs through grants to colleges, universities, and research groups. Today we have expanded our services beyond higher education to include working with employers and community organizations who align the dreams, goals, and skills needs of employees and employers. Our stability and vision create a unique intersection: a startup environment at a company with a stable foundation, offering the right candidate an opportunity to help shape our future.

About You

You are a detail-oriented and tech-savvy problem solver with a passion for bridging business needs and technical solutions. You thrive in collaborative environments, working closely with stakeholders, developers, and testers to deliver high-quality systems and processes. You have a strong analytical mindset and can translate complex business requirements into clear technical specifications. You’re comfortable navigating both legacy systems and modern technologies, and you bring expertise in tools like JIRA, Confluence, SQL, and data visualization platforms.

Location

This position is hybrid, requiring two days weekly in the office. The office is located in Round Rock, Texas.

About the Role

The Technical Business Analyst II supports Trellis Information Technology (IT) and business units in identifying technical solutions for business needs by analyzing processes, defining requirements, and coordinating with development teams, testers, and stakeholders to ensure successful project implementation and system integration. This role involves creating diagrams, developing test cases, managing system changes, and providing user training.

Responsibilities

• Collaborate with business stakeholders to gather and document detailed business and technical requirements.
• Analyze current business processes and identify areas for improvement or automation.
• Translate business needs into functional specifications and technical documentation.
• Work closely with development teams to ensure solutions align with business goals and technical standards.
• Facilitate meetings and workshops to drive consensus and clarify requirements.
• Support system design, configuration, and implementation efforts.
• Assist in the development and execution of test plans, including user acceptance testing (UAT).
• Analyze data to identify trends, support decision-making, and troubleshoot issues.
• Create and maintain reports, dashboards, and other business intelligence tools.
• Provide training and support to end-users on new systems and processes.
• Monitor project progress and assist in managing timelines, risks, and deliverables.
• Stay informed on emerging technologies and recommend solutions that enhance business operations.
• Mentor and develop other analysts to retain talent at Trellis.
• Develop and deliver training on technology solutions for internal and external business partners.
• Monitor performance of internal system functions and third-party products or applications to identify issues, assess risks, and provide resolution options.
• Develop new procedures and processes regarding applications and software products.
• Create and analyze ad-hoc reports for business needs, performance measures, regulatory compliance, statistics, process improvements, troubleshooting, and quality assurance.
• Participate in training and other learning opportunities to ensure compliance and expand knowledge.
• Support other departmental functions and responsibilities as needed.
• Interact with all levels of management as necessary.
• Contribute to the development of strategic initiatives.
• Assist with special projects as assigned.

Skills

• Analyze and document business and technical requirements.
• Translate business needs into functional specifications and user stories.
• Collaborate with cross-functional teams to design and implement solutions.
• Support testing activities including UAT and defect resolution.
• Identify process improvements and recommend technology solutions.
• Create and maintain documentation for systems and workflows.
• Communicate effectively with technical and non-technical stakeholders.
• Proficient in tools like JIRA, Confluence, SQL, Excel, and data visualization platforms.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and adapt to changing business needs.
• Understanding of relevant regulations (e.g., FFELP, federal/state laws) and ensuring system/process compliance.
• Strong verbal and written communication skills; able to liaise with IT, business partners, and external clients.
• Resourceful, with a demonstrated ability to make sound decisions using data, experience, and judgment.
• Experience with data mapping and process mapping.
• Experience converting and migrating legacy technology applications to modern technologies.

Qualifications

• Bachelor’s degree in business, finance, technology, or accounting. Six years’ experience in the student loan industry will substitute for the degree.
• Six years’ experience as a Technical Business Analyst working on project support, including at least three years in requirements management, system analysis, solution design and documentation, testing, and quality assurance of technology-related projects.
• One year’s experience with project management, query, and reporting tools.
• Preferred: Two years of experience with student loan programs such as collections, claims, or default prevention.
• Preferred: One year of experience using AI tools and technology in generating business requirements, UI screen designs/wireframes, generating test scripts, and test automation.
• Preferred: Experience working with migrating legacy applications to modern technologies.

Pay

Base Salary: $84,098 – $112,131 annually (commensurate with experience). This position is eligible for a corporate annual incentive, subject to the discretion and approval of the Board of Directors.

Benefits

• 11 paid holidays plus 1 floating holiday per year.
• Comprehensive benefits package including health, dental, vision, and retirement plans.