Technical Architect, Professional Services

Responsibilities

• Lead business requirements sessions
• Develop architectural designs for customer integrations and automations
• Conduct recipe reviews
• Advise on unit testing best practices
• Advise on integration testing and user acceptance testing best practices
• Conduct production readiness assessments
• Advises on production deployment procedures
• Conduct post-live deployment health checks and provide recipe and process optimizations
• Provide thorough knowledge transfer to customer and partner teams
• Apply and advise on frameworks, such as Workato’s GEARS and Workato’s Embedded Product Guide
• Be a Workato evangelist with the ability to demonstrate how Workato can help businesses with automation needs
• Act as the trusted technical advisor to customers and partners
• Contribute to the growth of the professional services department by creating or enhancing content
• Lead, mentor, and train team members from the extended pre-sales and post-sales teams

Requirements

• Required: Bachelor’s degree or equivalent education in Computer Science, Software Engineering, or a related field
• Preferred: Master’s degree in Computer Science, Software Engineering
• 5+ years of technology transformation consulting, including implementation experience with integration or middleware solutions
• Proven results leading and overseeing customer and/or partner success in solution architecture, enterprise architecture, development, and test/release management strategies
• Deep understanding of security and governance needs for large enterprise organizations
• Excellent verbal and written communication skills and the ability to communicate ideas visually and create professional presentations
• Ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems
• Travel to client sites up to 25%, but may vary based on circumstances

Qualifications

• Experience documenting business processes and applying technology to optimize and automate these processes
• Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment
• Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases
• Experience working in a start-up environment
• Track record of continuous learning of new technologies and leading projects that push the capabilities of existing technologies
• Track record of driving software expansions as a result of professional services engagements

Skills

• Enterprise and/or digital architect experience
• Experience with AWS, Azure, GCP
• Experience with Ruby

Benefits

• Vibrant and dynamic work environment
• Multitude of benefits

Pay

TBD

Schedule

N/A