Architect, Professional Services

About the role

Softchoice is a software-focused IT solutions and services provider that helps organizations become agile and innovative, and engage, connect, and inspire their people at work. We support our customers in the rapidly changing IT environment by equipping them with the tools they need to succeed.

Responsibilities

• Design, plan, and architect technology solutions based on the Active Directory, Microsoft 365, and Exchange portfolios.
• Lead as the technical authority on Active Directory, Microsoft 365, Exchange, Quest On-Demand, and Bit Titan Migration Wiz toolsets.
• Work closely with co-workers, end-users, and vendor representatives on the installation, configuration, and troubleshooting of Active Directory, Microsoft 365, Exchange, and migration management solutions.
• Mentor and develop Consultants, Engineers, and Technicians on the team, providing guidance on their technical and soft skills.
• Function as a technical expert, with strong customer interaction skills, advising on, implementing, and managing complex solution and service deployments for clients.
• Pursue relevant certifications and training for Active Directory, Microsoft 365, and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.
• Support other individuals and teams at trade shows, events, and speaking engagements that require your technical expertise.
• Model our values of personal growth, customer passion, taking care of others, and owning the end result.
• Support a detailed, actionable Statement of Work with architects, engineers, and project managers.

Requirements

A Computer Science / Information Technology degree or diploma, or equivalent industry experience.

8+ years' work experience in a client-facing professional services role, or 10+ years of related, progressively senior industry experience.

Updated Certifications and training to include Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On-Demand Migration for M365 and Active Directory, and ITIL v4 Foundation.

Qualifications

Passion for building strong relationships with customers and driving great Customer Experience (CX).

Proactive work ethic that prioritizes responsiveness to customers.

Curious mindset, willing to ask the right questions to provide customers with the best possible solution.

Problem solver with the capability to uncover and address the root cause of an issue.

Skills

• High-level technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, and Bit Titan Migration Wiz toolsets.
• Strong customer interaction skills.
• Ability to stay updated on new trends and technology updates.
• Excellent problem-solving and mentoring abilities.

Benefits

Comprehensive and competitive benefits package including:

• Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
• Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
• Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program

Softchoice is an equal opportunity employer committed to diversity, inclusion, and belonging. We are proud to be recognized as a Great Place to Work for 20 consecutive years.