Architect, Professional Services
About the role
Softchoice is a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. This role is part of the Professional Services organization, focusing on designing, planning, and architecting technology solutions based on the Active Directory, Microsoft 365, and Exchange portfolios.
Responsibilities
- Design and deliver Active Directory, Microsoft 365 and Exchange solutions that meet client requirements and timelines.
- Serve as the technical authority to lead Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training.
- Work closely with co-workers (internally), end-users (externally), and vendor representatives on the installation, configuration, and troubleshooting of Active Directory, M365, Exchange, and migration management solutions, in accordance with contract SLAs.
- Mentor and develop Consultants, Engineers and Technicians on the team, and provide guidance on their technical skills, as well as the soft skills required for their success.
- Function as a technical expert, with strong customer interaction skills, and the ability to advise on, implement, and manage complex solution and service deployments for clients.
- Take advantage of opportunities to pursue relevant certifications and training for Active Directory, Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.
- Support other individuals and teams at trade shows, events, and speaking engagements that specifically require your technical expertise.
- Be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
- Have the opportunity to work in a highly visible customer-facing role.
- Use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
- Stay on top of new trends and technology updates.
- Continually fine-tune your delivery, adoption, and problem-solving skills along the way.
Requirements
A Computer Science / Information Technology degree or diploma or equivalent industry experience.
Ability to travel up to 10% of the time.
8+ years’ work experience in a client-facing professional services role, or 10 + years of related, progressively senior industry experience.
Qualifications
Updated Certifications and training to include Active Directory, M365 Fundamentals, M365 Administrator, Azure Fundamentals, Administering / Configuring Windows Server Hybrid (core and advanced), On-Demand Migration for M365 and Active Directory, and ITIL v4 Foundation.
Skills
High-level technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, and Bit Titan Migration Wiz toolsets.
Benefits
Comprehensive and competitive benefit plan to all full-time employees, which includes:
- Health and Wellbeing: Medical, Dental, and Vision Care, Flexible Spending Account, Employee Assistance Program
- Financial Benefits: 401k Plan with Company Matching, Life and Disability Insurance
- Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays, Parental Leave, Volunteer Days, Bereavement Leave
- Additional Perks: Employee Discount Program
Pay
A reasonable estimate of the current base pay range for this position in Texas & Illinois is $128,800 to $161,000 annually + 14% as target incentives. A reasonable estimate of the current base pay range for this position in Florida & Colorado is $122,360 to $152,950 annually + 14% as target incentives. Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.
Schedule
Actual schedule will be based on a variety of factors, including location, experience, skill set, education, and related certification.