Technical Analyst (Associate/Mid/ Senior)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Entity: Corporate Services
Department: IS-Corporate Applications
Location: 3535 Market Street
Hours: Fully remote position, though one day a month onsite for team events (2-3 times/year if traveling more than 2 hours)

This position is posted at all three levels: Associate, Mid, and Senior. Currently at the tail end of a 6-year project building out CloudSuite, we are seeking a candidate to support both production DevOps and implementation. The role involves assisting with the build-out regarding the acquisition of another health system and merging operational systems. The resource will participate in the build, support, and post-implementation enhancements/operations.

About the Role

We are seeking a candidate experienced in both Configuration Console and IPA, who understands the differences and benefits of implementing a solution using IPA vs Set Action.

Responsibilities

• Participate in a semi-agile development workflow using Scrum/Kanban methodology and Jira.
• Develop inbound/outbound time and attendance interfaces in WFM using XML, Groovy, etc.
• Build out and support WFM functionality (pay rules, accrual rules, schedules, etc.) as we migrate from Kronos (UKG) WFC (Workforce Central).
• Develop in LPL (Infor's proprietary scripting language).
• Develop business processes via CloudSuite actions, forms, fields, relations, and workflows.
• Develop reports via CloudSuite lists (added plus: Columnar reporting).
• Develop data feeds/interfaces via CloudSuite File Creation Utility, Data Replication, IPA, and related tools (added plus: ION, Data Lake/Data Fabric).
• Develop workflows via Infor Process Designer/Infor Process Automation (IPA).
• Develop reports using SSRS (SQL Server Reporting Services) as part of conversion from Crystal Reports to SSRS.
• Perform day-to-day review/troubleshooting/Q&A related to the system initiated by business leads.
• Continue build-out of central documentation knowledge base wiki using Confluence.
• Get involved in and support other applications as availability and/or interest allows: security camera system, badge-based entry/exit system, visitor management system, learning management, and others as Corp Apps continues to expand.
• Support existing T-SQL/SSIS stored procedures/packages on Microsoft SQL Server.
• Experience with and interest in using AI tools, either personally or professionally, including Infor’s GenAI tools.

Associate Technical Analyst

• Assist with the creation and delivery of technical and programming solutions to previously identified needs and business problems under the direction of a senior analyst.
• Ensure system changes follow change management procedures and protocols.
• Work with key clients to understand project requirements and communicate implementation methodology.
• Consult with senior team members to ensure system functionality meets clinical and business requirements.
• Follow established documentation and project status procedures.
• Assist in monitoring projects and maintain open communication with the manager.
• Develop new interfaces according to specification.
• Follow established documentation and change control procedures related to user requests, system design and development, modifications, testing, and ongoing production support.
• Provide on-call and production support as necessary.

Technical Analyst

• Create and deliver technical resolutions to create workflow, process design, and programming solutions to business problems.
• Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.
• Maintain, create, and monitor databases.
• Utilize industry standard processes to generate specifications for implementation and for specification review process.
• Identify problem definitions and make recommendations regarding refinements and decisions throughout the product life cycle.
• Attend planning and status meetings with key client personnel to understand project requirements and communicate implementation methodology.
• Ensure information system functionality meets all clinical and business requirements.
• Participate in disaster recovery planning, testing, and be available off hours for production support.
• Ensure system integrity of the application.
• Assist in the education and training of new hires and other team members.

Senior Technical Analyst

• Create and deliver technical resolutions to create workflow, process design, and programming solutions to business problems, providing technical expertise to ensure design and implementation meet business requirements.
• Utilize strong analytical, programming, and communication skills to balance technical and business objectives to improve quality outcomes.
• Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.
• Maintain, create, and monitor databases.
• Create and implement project plans and routinely communicate the status of work.
• Ensure system integrity of the application.
• Assist in the education and training of new hires and other team members.
• Identify problem definitions and make recommendations regarding refinements and decisions throughout the product life cycle.
• Participate in disaster recovery planning, testing, and be available off hours for production support.
• Attend planning and status meetings with key client personnel to understand project requirements and communicate implementation methodology.
• Develop reports using SSRS (SQL Server Reporting Services) and Power BI.

Requirements

Associate Technical Analyst

• Bachelor's Degree is required.
• 1+ years of experience in an Information Technology setting is required.
• Healthcare IT experience is preferred.

Technical Analyst

• Bachelor's Degree is required.
• 2+ years of Information Technology experience is required.
• Healthcare IT experience.

Senior Technical Analyst

• High School Diploma/GED and 7+ years of Information Technology experience, and 5+ years of Healthcare IT experience, OR
• BS degree and 3+ years of Information Technology experience, and 0-1 year of Healthcare IT experience.

Skills and Abilities

• Demonstrated customer service skills.
• Demonstrated interpersonal/verbal communication skills.
• Ability to communicate effectively with all levels of staff.
• Ability to troubleshoot, research, and solve technically challenging problems.
• Knowledge of basic hardware configurations and database management tools.
• Experience with Infor CloudSuite, Configuration Console, and IPA.
• Experience with XML, Groovy, LPL (Infor's proprietary scripting language), and SSRS (SQL Server Reporting Services).
• Experience with Power BI, T-SQL, and SSIS stored procedures/packages on Microsoft SQL Server.
• Experience with Confluence and Jira.
• Experience with and interest in using AI tools, either personally or professionally, including Infor’s GenAI tools.