Senior Associate - Technical Business Analyst

Location Designation: Hybrid - 3 days per week

About the Role

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.

As a Senior Technology Analyst within New York Life’s Technology Organization, you will analyze, design, and support technology solutions that improve business efficiency and system performance with our production desktop platforms including Customer Service Representatives (CSR) Desktop, Field Service Desktop, and Agent Desktop based on Salesforce and AWS. You will assess requirements, perform analysis, identify gaps, and collaborate with teams to deliver scalable, reliable, and high-quality solutions that align with enterprise goals.

Responsibilities

• Perform business, data, system, and technical analysis to translate complex requirements into actionable technology solutions.
• Assess existing systems and workflows, identifying opportunities for improvement, and efficient solutions aligned with enterprise objectives.
• Collaborate with business and technology teams to ensure accuracy, consistency, and the successful implementation of business, system, and process enhancements.
• Partner with business, compliance, and technology stakeholders to analyze requirements, document processes, and deliver scalable solutions that align with enterprise goals and regulatory standards.
• Lead the documentation and enhancement of business and system processes, ensuring data accuracy, operational consistency, and compliance through effective data analysis and mapping.
• Drive Agile delivery and execution by managing user stories, sprint activities, and priorities through JIRA and Confluence, ensuring transparent, on-time, and high-quality outcomes.
• Identify and recommend opportunities for automation, configuration, workflow optimization, and technology integration, leveraging data and analytics to improve efficiency and reduce manual effort.
• Influence technology strategies by providing actionable insights, supporting solution validation, and presenting findings and recommendations to stakeholders for informed decision-making.

Requirements

• Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field.
• 3+ years of experience in business, data, system, and/or technical analysis.
• Excellent communication and presentation skills, capable of conveying technical insights to both business and technical stakeholders.
• Strong analytical, problem-solving, and critical-thinking skills, with the ability to evaluate complex issues and propose practical, efficient solutions.
• Proven ability to perform business, systems, and technical analysis, with a strong understanding of end-to-end workflows, integrations, and process dependencies.
• Demonstrated success working in Agile environments, using JIRA and Confluence for sprint planning, backlog tracking, and documentation.
• Strong sense of ownership, organization, and accountability, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis to support reporting and decision-making.
• Experience in Salesforce or CRM platforms with knowledge of configuration, data structures, workflows, and reporting capabilities.

Pay

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Benefits

We provide a full package of benefits for employees — and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.