Technical Advisor - LCC Equipment

Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers.

Responsibilities

• Diagnose, adjust, and repair port equipment such as harbor mobile cranes, reach stackers, and ship cranes over the phone and via email.
• Provide technical support to service engineers and customers as needed.
• Assist service engineers, customers, and spare parts department with part-related questions.
• Provide technical training and support to service engineers and customers.
• Travel to customer locations to provide the highest level of technical support when required.
• Maintain and operate the service department when the service manager is out of the office.
• Set a positive example in punctuality and professional demeanor through respectful communication with all staff levels, maintaining clean and orderly work areas, and promoting safety regulations and company programs.
• Test mechanical products and equipment after repair or modification to ensure proper performance and compliance with manufacturer’s specifications.
• Repair and replace damaged or worn parts.
• Operate and inspect machines or heavy equipment to diagnose defects.
• Dismantle and reassemble heavy equipment using hoists and hand tools.
• Clean, lubricate, and perform other routine maintenance work on equipment and vehicles.
• Examine parts for damage or excessive wear using micrometers and gauges.
• Read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.
• Overhaul and test machines or equipment to ensure operating efficiency.
• Inspect, test, and listen to defective equipment to diagnose malfunctions using test instruments such as handheld computers, motor analyzers, chassis charts, and pressure gauges.
• Inspect and verify dimensions and clearances of parts to ensure conformance to factory specifications.
• Complete assigned paperwork as instructed.
• Oversee the maintenance of quality standards through visual and mechanical inspection methods.
• Promote a safe work environment by ensuring safety procedures are followed.
• Oversee the handling and disposing of hazardous wastes, such as toner, oil, antifreeze, transmission fluid, auto parts cleaner, and similar materials.
• Successfully complete factory-authorized training.
• Demonstrate working knowledge of Sculi and Crane Management software.
• Prepare for jobs by checking parts and drawings for accuracy and completeness.
• Complete jobs independently with minimal assistance from others.
• Properly fill out working reports, hour reports, timesheets, hour overviews, and expense reports.
• Assist customers with troubleshooting and part-related questions when needed.
• Attend training sessions as required.
• Maintain a minimum set of tools required for job performance.
• Care for and maintain company tools, machines, and equipment.
• Maintain a positive attitude and act as a role model for other employees.
• Maintain company service literature and stay aware of technical changes.
• Assume the lead person position.
• Train and/or mentor others in the department.
• Perform other related duties as assigned.

Requirements

• Associate's degree or equivalent from a two-year college or technical school; or five (5) years of related experience and/or training in repair and maintenance of relevant equipment; or equivalent combination of education and experience.
• Proficiency in PC-based word processing and spreadsheets.
• Ability to multi-task while completing work in a competent and professional manner.
• Must be able to comprehend, speak, and write the English language.
• Demonstrates initiative to visualize, organize, manage, and complete projects in individual and group settings.
• Ability to interface with all levels of staff.
• Demonstrates ability to handle confidential information.
• Travel domestically and internationally up to 25% of the time.
• Ability to obtain and maintain a valid driver license and passport.
• Ability to work weekends or on-call duty.

Benefits

• Major medical, dental, and vision insurance.
• 401K plan with company match.
• Paid vacation and personal days.
• Competitive salary.

Pay

$120,000.00 - $150,000.00 per year.