Technical Advisor

About the Role

Imagine working at the forefront of technology in mission-critical buildings and infrastructure industries, with over 1,400 colleagues across the globe. Contribute to a legacy of excellence spanning nearly 100 years and eight manufacturing facilities on four continents. At Armstrong Fluid Technology, you'll join a community of bright and creative technical and marketing minds united by a shared mission to help customers elevate building performance. Through smarter, more efficient solutions, you'll help shape a more sustainable and carbon-neutral world. This role offers an environment that fosters growth, creativity, and collaboration, where you can push boundaries, tackle challenges, and develop cutting-edge solutions that improve energy efficiency and reduce environmental impact.

Responsibilities

• Provide excellent technical support in an office-based environment or on-site for local customers.
• Assist customers with problematic equipment and offer cost-effective solutions.
• Respond to customer technical inquiries and provide support online or on-site.
• Conduct on-site training seminars for regional representatives and customers.
• Travel to various project sites (10% of scheduled time) to troubleshoot issues or assist with start-up and commissioning of Armstrong-supplied equipment.
• Perform additional departmental assignments as required.
• Collaborate with internal teams and vendors to enhance products and processes.
• Initiate corrective action, Root Cause Analysis, and Field Service reports when necessary.
• Implement recommendations to improve methods and reduce cycle times.

Requirements

• University degree in electrical or building controls/automation with a minimum of 3 years’ experience in a related field. Alternatively, an HVAC diploma/degree or five (5) years of HVAC/Controls industry experience will be considered.
• At least two (2) years of experience working with engineering, manufacturing, and distribution operations in an industrial environment.
• Experience in technical support and/or customer service.
• Public speaking and training experience is an asset.

Skills

• Technical Skills:
  • Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.
  • Familiarity with building automation communication protocols such as BACnet and Modbus is required.
  • Experience with Tridium Niagara and wireless networking is a definite asset.
• Soft Skills:
  • Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.
  • Creative problem-solving skills and ability to conduct root cause analysis.
  • Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.
  • Strong team-oriented leadership skills with a proactive, action-driven approach.
  • Customer-first mentality with a commitment to taking ownership of support tickets and issues until customer expectations are met.
  • Excellent communication skills with the ability to engage in open and authentic discussions in all situations.

Benefits

By joining Armstrong Fluid Technology, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding a commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.