Technical Advisor

Company Description

Veolia in North America is the top‑ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position Purpose

The position’s purpose is to “quarterback” the customer fulfillment process from the customer order all the way through to billing. In doing so, this position fulfills customer needs and delivers service in the least complex and most cost‑efficient way for Veolia Hazardous Waste.

Primary Duties / Responsibilities

• Be the primary point of contact for customers within assigned branch territories and provide an excellent customer experience through all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service.
• Take customer requests for service pick‑ups and direct loads; manage the creation of jobs and tickets.
• Work with the customer to obtain all required information to create accurate and detailed Jobs/Tickets.
• Provide support for quoting new service code categories to customers.
• Create new Waste Information Profiles (WIPs) and select appropriate approvals codes; consult with supervisor for complex WIPs and approval decisions.
• Work with the Contract Control Manager to ensure the accuracy of customer accounts and price books.
• Coordinate pickup requests with the operation scheduler and communicate confirmed dates to the customer.
• Convert manifests prior to Veolia facility receipt of load; ensure all third‑party facility manifests are entered and paperwork provided to billing.
• Capture all non‑disposal items from the customer and ensure they are entered in RPM.
• Work with the Billing Coordinator to ensure accuracy of invoices from field service or direct jobs.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.

Qualifications

• Bachelor’s degree in business, technical field or similar.
• Preferred 1–3 years of technical customer support experience in the hazardous waste/materials or similar industry.

Knowledge / Skills / Abilities

• Basic technical knowledge of industry and services; reliance on support staff.
• Basic system and technical skills.
• Self‑motivated with good judgment.
• High energy and good organizational, time management, and stress‑management abilities.

Benefits

• Comprehensive benefits package including health, dental, vision, life insurance, and savings accounts.
• Paid time off policies.
• Tuition reimbursement.
• Paid volunteering opportunities.
• Employer‑sponsored 401(k) plan.