Technical Advisor I

About the role

Thriving in a supportive team environment that inspires you to strive for excellence. At Hach, you can make a difference.

Responsibilities

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and utilize cross-functional relationships to negotiate 'win-win' solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of Customer (VOC) and drive continuous improvement.
• Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

Requirements

• One year of experience with Analytical Chemistry, Biology, Environmental Sciences or equivalent OR one year of mechanical/electrical aptitude.
• A minimum of 1 year of experience with MS Office.
• A minimum of 1 year of experience in customer service, technical support, field service, and/or previous supervisor experience.

Qualifications

• High School Diploma or equivalent.

Skills

• Strong verbal and written communication skills.
• Prior call center experience.

Benefits

• Bonus/incentive pay.
• A flexible work environment.
• Paid holidays and paid time off.
• Ongoing investment in your career through dedicated training, on-the-job development, and coaching.
• Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards.

Pay

The compensation range for this role is $25.00 - $27.00 USD per hour. This job is also eligible for Bonus Pay.

Schedule

This is an onsite dayshift role Monday through Friday and will be part of the Service Technical Support Team in our Loveland, Colorado location.