Technical Advisor I

About the Role

Coordinates and performs a range of department support activities, serving as a liaison between other divisions and departments. Provides administrative support and acts as a key communication point for customers, colleagues, dental technicians, and managers.

Responsibilities

• Answer inbound telephone calls, check on ship dates, and provide information on all products.
• Update new account information and input call notes in GCM.
• Communicate with customers, colleagues, dental technicians, and managers in a prompt and articulate manner.
• Comply with customer service policies and procedures, meeting call center operational standards.
• Use extensive technical knowledge to make decisions and accomplish departmental goals.
• Assist customers in problem-solving, planning, development, and execution of stated goals and objectives.
• Ensure customer retention and satisfaction by evaluating each case thoroughly and advising doctors on the best product for their needs.
• Make outbound calls on cases that require assistance.
• Maintain professional relationships with dental technicians and managers.
• Follow up on specific requests made by doctors regarding particular cases.
• Seek advice and input from the manager when needed.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum two (2) years of ACD experience and/or five (5) years of customer service experience, or three (3) years in a dental background.

Pay

$22.00 to $24.00 per hour.