Technical Account Manager SME

About the role

The Technical Account Manager (TAM) and Post-Sales Account Manager (SME) are key roles within the company, focusing on customer satisfaction and service delivery.

Responsibilities

• Manage relationships with Small and Medium Enterprise customers
• Ensure customer satisfaction
• Renew and upsell client base quarterly
• Deploy new and upsold services
• Perform regular technical checkups with existing customers
• Assist with customer inquiries using internal resources like Support, Pre-Sales, or Management
• Gather customer feedback, details, and use cases for product and company direction
• Work closely with Pre-Sales to help close customers from a technical perspective

Qualifications

• Security and systems/networking background
• Experience in the Software-as-a-Service (SaaS) industry with expertise in Network Security, IT-Auditing, and Policy Compliance
• Knowledge of Federal Regulatory Compliance issues such as HIPAA, GLBA, Sarbanes Oxley SOX, FISMA, SCAP
• Understanding of Auditing Frameworks such as CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP
• Excellent work ethic and communication skills
• Ability to work over the phone and occasionally travel