Technical Account Manager

The Role:We are seeking a Technical Account Manager (TAM) to serve as the primary technical authority and trusted advisor for our customers and implementation partners with a direct link to our product team. In this role, you will own upfront system design and long-term platform health, lead solution architecture design, resolve complex integration blockers during implementation, and drive ongoing platform growth through new feature adoption, system optimization, and technical account management. By bridging hands-on engineering with strategic account management, you will ensure partners build scalable, high-value solutions on our platform while continuously channeling partner feedback and feature requests directly to our Product and Engineering teams. The ideal candidate is a consultative system architect who combines deep hands-on integration and implementation expertise with strong client management skills, proven in guiding implementation partners through complex technical deployments while driving long-term platform adoption. Key Responsibilities Technical Account OversightAct as the primary technical point of escalation for assigned clients and partnersTranslate business needs into technical requirements and solutionsOversee technically complex scope items & ensure successful deliveryMonitor health of (or suggest need for) Technical AdvisoriesIdentify project risks from SIs and other third-party developers, including potential need for intervention by OroOwn architecture and solution-related requests to supportEscalate support tickets when needed to coordinate timely resolutionReport any recurring issues or feature requests to the Oro product team Cross-Departmental CollaborationClose collaboration with account main contact (CSM)Communicate with product and delivery teams, as needed, including go-live supportWork with support and professional services team on client and partner advisory for customization requestsCompare estimates vs post-project actual hours to improve future estimation workAdvocate expanding existing features or suggest new ones for product roadmapContribute to process improvements and internal knowledge sharing Required Qualifications5+ years of experience in technical account management, solutions engineering, or similar client-facing rolesDeep technical & architectural depth, including hands-on experience with modern system design, web APIs (REST, GraphQL), data integration patterns, and cloud platformsStrong understanding of web and e-commerce platforms implementation and ecosystems (PIM, ERP, CMS, OMS)Strong knowledge of web technologies (HTML, CSS, JavaScript, APIs, Server-side architecture)Experience managing multiple clients or projects simultaneouslyExcellent communication and presentation skillsStrong problem-solving and organizational abilities Preferred QualificationsFamiliarity with analytics tools (Google Analytics, GA4, etc.)Understanding of SEO, CRO, and digital marketing conceptsExperience with Atlassian tools (JIRA, Confluence, etc.)Technical background or prior development experience is a plus Key CompetenciesClient-first mindset with strong interpersonal skillsAbility to translate complex technical concepts into a clear, actionable roadmapProactive, detail-oriented, and highly organizedAdaptability in a fast-paced, evolving environment What Success Looks LikeHigh client satisfaction and retentionPromptly handled technical escalationsResults-oriented task prioritizationGrowth in existing accounts through strategic recommendationsStrong internal collaboration, especially with CSMs About the CompanyOroCommerce is a global B2B eCommerce platform built for complex buying and selling. We help manufacturers, distributors, and wholesalers digitize and scale their businesses through flexible, open-source technology. Collaboration, transparency, and innovation drive how we work across teams, time zones, and partners to deliver lasting value for our customers worldwide. Salary: $120,000+