Technical Account Manager

About the role

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Sr. Technical Account Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Responsibilities

• Lead the technical relationship with strategic Google Public Sector customers.
• Own cloud adoption planning, operational health, executive engagement, and complex escalations while coordinating across Google product, engineering, support, and delivery teams.
• Lead multiple technical workstreams across complex public-sector customer environments.
• Serve as the primary trusted technical advisor for customer leaders and executives.
• Develop account-level cloud adoption plans, operational strategies, and technical roadmaps.
• Lead quarterly business reviews, executive sessions, and technical planning meetings.
• Coordinate critical launches, product releases, capacity planning, and high-priority customer events.
• Direct complex escalations involving Google Support, Product Engineering, and Site Reliability Engineering.
• Advocate for customer requirements and influence product improvements, features, and fixes.
• Identify risks proactively and establish clear plans for resolution.
• Coach junior TAMs and provide quality oversight across assigned accounts.

Qualifications

• 8+ years of customer-facing cloud, technical consulting, support, or transformation experience, including at least four years supporting Google Cloud implementations or programs.
• Experience leading complex cloud programs, executive relationships, critical launches, and technical escalations.
• At least 2+ years of hands-on experience with modern software-development practices, microservices, distributed systems, and APIs.
• Executive-level communication, influence, problem-solving, and client-management skills.
• Active Google Cloud professional-level certification.
• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related technical field or equivalent professional experience.
• Ability to obtain a U.S. Government TS/SCI security clearance.
• Legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits

• Position aligned with the Project Delivery Model; benefit package details available in the referenced document.
• Eligible to participate in a discretionary annual incentive program based on individual and organizational performance.
• Deloitte provides reasonable accommodations for people with disabilities.
• Inclusive culture that empowers employees to contribute unique perspectives and drive innovation.
• Opportunities for professional development, mentorship, and skill building.

Pay

A reasonable estimate of the current wage range is $137,500 to $229,100.

Schedule

Ability to travel approximately 10% on average, based on work, clients, and industries served.