Technical Account Manager
About the role
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Senior Technical Account Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with Deloitte under our Project Delivery Talent Model. The Project Delivery Model (PDM) is a talent model tailored specifically for long‑term, onsite client service delivery. The Team AI & Engineering leverages cutting‑edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission‑critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.
Responsibilities
- Lead multiple technical workstreams across complex public‑sector customer environments.
- Serve as the primary trusted technical advisor for customer leaders and executives.
- Develop account‑level cloud adoption plans, operational strategies, and technical roadmaps.
- Lead quarterly business reviews, executive sessions, and technical planning meetings.
- Coordinate critical launches, product releases, capacity planning, and high‑priority customer events.
- Direct complex escalations involving Google Support, Product Engineering, and Site Reliability Engineering.
- Advocate for customer requirements and influence product improvements, features, and fixes.
- Identify risks proactively and establish clear plans for resolution.
- Coach junior TAMs and provide quality oversight across assigned accounts.
Skills
- Meticulous attention to detail and quality of work product
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Ability to build and sustain professional relationships
- Ability to lead projects