Technical Account Manager

About the role

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Sr.Technical Account Manager you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Responsibilities

• Lead multiple technical workstreams across complex public-sector customer environments.
• Serve as the primary trusted technical advisor for customer leaders and executives.
• Develop account-level cloud adoption plans, operational strategies, and technical roadmaps.
• Lead quarterly business reviews, executive sessions, and technical planning meetings.
• Coordinate critical launches, product releases, capacity planning, and high-priority customer events.
• Direct complex escalations involving Google Support, Product Engineering, and Site Reliability Engineering.
• Advocate for customer requirements and influence product improvements, features, and fixes.
• Identify risks proactively and establish clear plans for resolution.
• Coach junior TAMs and provide quality oversight across assigned accounts.

Skills