Technical Account Manager - Las Vegas

IGT delivers thrilling, responsible, and unforgettable gaming experiences—powered by world-class content, strong technical and commercial capabilities, and nurtured by a culture of collaboration, accountability, and ownership. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to the customers we serve.

Responsibilities

• Lead architecture reviews and technical governance activities.
• Own technical decisions, risks, dependencies, and corrective actions through resolution when initiatives span multiple teams, products, vendors, or infrastructure domains.
• Design secure, scalable, highly available customer environments across multiple jurisdictions.
• Lead technical discovery, architecture planning, capacity management, technical strategy, and modernization initiatives.
• Lead large-scale migrations, platform upgrades, and modernization initiatives.
• Develop infrastructure standards that improve system reliability and supportability.
• Provide final technical guidance on design, deployment, recovery, and stabilization approaches for high-impact customer environments.
• Lead cybersecurity initiatives, vulnerability management programs, security hardening, and compliance assessments from an IGT recommendation perspective.
• Support cybersecurity initiatives, security hardening, vulnerability remediation, SSL/TLS implementation, and identity management solutions.
• Own corrective action plans through closure to improve platform stability, customer satisfaction, and long-term supportability.
• Provide executive-level communications during significant incidents and customer escalations.
• Lead development of tools, frameworks, and reusable solutions including AI that reduce operational effort and improve service quality.
• Identify opportunities to improve deployment consistency, monitoring, observability, and support efficiency.
• Serve as a trusted technical advisor for strategic customers and executive stakeholders.
• Lead executive architecture reviews and technical strategy discussions.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
• Minimum 10+ years of experience supporting enterprise infrastructure environments.
• Minimum 7+ years of experience leading technical implementations or infrastructure projects.
• Expert experience with:
  • Microsoft Windows Server
  • Linux Platforms
  • Microsoft SQL Server
  • Enterprise networking
  • Virtualization platforms
  • Infrastructure troubleshooting and root cause analysis
  • Disaster Recovery and High Availability Solutions
• Proven ability to influence technical strategy without direct authority.
• Exceptional written, verbal, and presentation skills.
• Ability to obtain and maintain gaming licenses and security clearances as required.
• Ability to travel up to 25% based on business needs.
• Must be able to participate in 24/7/365 on-call rotation support as an escalation point of contact.
• Availability for after-hours support, major incident response, project cutovers, and strategic customer engagements.

Preferred Qualifications

• Operating Systems:
  • Windows Server 2016/2019/2022/2025
  • Red Hat Enterprise Linux, Rocky Linux, Ubuntu, or similar Linux distributions
• Cloud & Container Technologies:
  • Docker / Podman
  • Kubernetes
  • Container orchestration platforms
  • Hybrid cloud infrastructure concepts
  • Microsoft Azure or AWS experience
• IT Service Management:
  • ITIL Framework
  • Change Management
  • Problem Management
  • Configuration Management (CMDB)
  • Service Reliability Engineering Concepts
• Automation & DevOps:
  • PowerShell
  • Python
  • Git
  • CI/CD concepts
  • Infrastructure as Code principles
  • Ansible
  • Terraform
• Databases:
  • Microsoft SQL Server
  • PostgreSQL
  • MongoDB
  • SQL High Availability and Disaster Recovery technologies
  • T-SQL scripting and performance troubleshooting
  • Replication Technologies
• Virtualization & Storage:
  • VMware vSphere
  • Microsoft Hyper-V
  • Nutanix AHV
  • SAN and NAS technologies
  • Ceph or enterprise storage platforms
• Networking:
  • Cisco, Juniper, Dell, Aruba, Brocade
  • Firewalls and Network Security Technologies
  • HAProxy, F5, A10, NGINX, OPNsense
  • DNS, DHCP, VLANs, routing, switching, and load balancing

Keys to Success

• Demonstrate enterprise-level technical leadership.
• Influence organizational strategy through technical expertise and sound judgment.
• Deliver scalable, secure, and supportable solutions that improve customer outcomes.
• Build strong relationships with customers, executives, product teams, and engineering organizations.
• Lead innovation while maintaining operational stability.
• Drive continuous improvement through automation, AI, standardization, and knowledge sharing.
• Develop future technical leaders through mentoring and coaching.
• Maintain professionalism and composure during critical customer, operational, and regulatory situations.

Pay

The estimated starting compensation range for this role is $110,000 – $125,000 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary.

Benefits

• 401(k) savings plan with company contributions
• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off
• Tuition reimbursement
• Other wellness programs, subject to eligibility requirements