Technical Account Manager IV
IGT · Las Vegas, NV · 3 wk ago
Business Development$114k–$130k/yrFull-time
Responsibilities
- Serves as technical owner for assigned accounts
- Manages complex environments
- Serves as escalation point
- Led coordination across teams
- Provides guidance to TAM 3
Customer Technical Ownership
- Serve as primary technical liaison
- Maintain deep understanding of environments
- Own coordination and communication
Proactive Engagement & Planning
- Lead technical reviews
- Identify risks and trends
- Support upgrades and deployments
- Recommend optimization improvements
Technical Coordination & Escalation
- Own incident communication
- Coordinate issue resolution
- Ensure follow-up and closure
- Drive root cause awareness
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
- Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
- Deep understanding of enterprise software, infrastructure, and IT operations
- Experience managing large-scale or complex customer environments
- Strong executive communication, organizational, and leadership skills