Technical Account Manager

Core Responsibilities

• Serve as the primary relationship and operational lead for your portfolio of accounts, establishing yourself as a trusted partner to ensure client retention, and long term relationships with Gravity.
• Build relationships with key stakeholders, understand their broader business goals, and align Gravity’s product to their long-term strategy.
• Identify opportunities to grow existing accounts, generate net new business, and manage the sales cycle from prospect to close.
• Lead and organize meetings for clients based on to discuss future and existing projects, status updates, and additional topics regarding their partnership with Gravity Payments.
• Maintain open communication around product deployment, and releases that no longer align with a previously established timeline.
• Advocate for client priorities with internal teams by bringing vetted requirements to Sprint Planning and conducting weekly ticket reviews to keep development timelines on track.
• Lead Causation of Errors (COEs) in collaboration with internal incident management teams, communicating technical root causes and ensuring enhancements or next steps are monitored within Jira.

Preferred Skills

• Strong Customer Focus: Act as a dedicated client advocate, building trust-based relationships to prioritize the customer experience. You will drive retention and support client growth by understanding their business needs, and resolving issues or pains they are experiencing.
• Curiosity: Constantly seeking deeper understanding by asking thoughtful questions to better address client requirements, resolve complex issues, and drive process improvements.
• Strong Verbal and Written Communication: Ability to actively listen, build rapport, and articulate ideas clearly.
• Team Oriented: Motivated to contribute to the overall success of the team, balancing autonomy with collaboration.
• Strong Attention to Detail and Organization: Effectively manage multiple tasks, prioritize a workload, and maintain efficiency while working closely with colleagues and clients. Delivering results while maintaining accuracy and speed.

Benefits

• Compensation: Competitive wage with Profit Sharing. Base pay without commissions and a unique opportunity to earn a share in company success.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• Financial Security: 401(k) retirement plan and voluntary life insurance.
• Wellbeing: Time off when you need it, supporting both personal and professional sustainability. Open PTO available after one year.
• Career Growth: Training, mentorship, and development opportunities.
• Support & Stability: Short-term & long-term disability coverage and wellness resources.

Pay

The salary for this position is $80,000-120,000. We may be open to negotiating outside of this range if the desired salary aligns with the needs of the candidate and company.

Qualifications

Must have access to a wired internet connection
Must have access to at least a 25 megabits per second (mbps) download and 20 mbps upload speed connection