Technical Account Manager

Key Responsibilities

• Serve as the primary technical point of contact for strategic APAC clients post-contract execution.
• Build trusted relationships with client product, engineering, operations, compliance, and executive stakeholders.
• Develop account plans and success strategies aligned with customer objectives and growth targets.
• Conduct regular business and technical reviews with clients.
• Guide clients through API integration, onboarding, testing, certification, and production launch activities.
• Advise clients on platform architecture, payment workflows, onboarding models, and operational best practices.
• Provide consultation on embedded financial services, fintech, marketplace, and multi-party commerce use cases.
• Act as a subject matter expert on Fiserv platform capabilities and product roadmap.
• Coordinate cross-functional teams to drive implementation milestones and remove blockers.
• Monitor integration progress and proactively identify delivery risks.
• Partner with engineering, product management, compliance, and operations teams to ensure successful client launches.
• Drive adoption of new capabilities and service offerings.
• Manage technical escalations and coordinate resolution across internal teams.
• Lead incident communication and client-facing remediation discussions.
• Ensure root cause analysis and continuous improvement activities are completed.
• Capture client feedback and advocate for product enhancements.
• Partner with product leadership to influence roadmap prioritization.
• Identify opportunities to improve customer experience and operational efficiency.

What You Need To Have

• 5+ years of experience in technical account management, solutions engineering, implementation management, or customer success.
• Experience supporting enterprise software, payments, fintech, or platform-based products.
• Strong understanding of APIs, web services, authentication methods, and integration architectures.
• Experience working with clients across APAC markets.
• Excellent communication and executive presentation skills.
• Proven ability to manage multiple complex customer engagements simultaneously.

What Is Nice To Have

• Experience with payment processing, acquiring, merchant onboarding, payouts, wallets, or embedded finance.
• Knowledge of marketplace, platform, PayFac, or multi-party commerce business models.
• Familiarity with payment regulations and compliance requirements across APAC regions.
• Experience supporting fintechs, software platforms, marketplaces, or ISVs.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field.

Pay

$134,000.00 - $218,400.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

Benefits

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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