Technical Account Manager

Responsibilities

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives;
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources;
• Drive customer accounts growth by delivering successful ROI and relationship building;
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements

• Business-driven mindset and customer facing experience;
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry;
• Experience in management of projects and small teams;
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders.
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• Strong analytical and problem-solving skills, with a focus on continuous improvement.
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• Bachelor’s degree in Engineering or a related field.
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• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America.
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• Valid driver's license with a good standing record.
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• Fluency in both English and Spanish (written and verbal), with the ability to conduct professional business conversations in both languages.
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• Bonus Points: Maintenance specific experience with usage of CBM and CMMS tools;
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• Experience in implementing Lean Manufacturing or Six Sigma methodologies
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Qualifications

• Fluency in both English and Spanish (written and verbal), with the ability to conduct professional business conversations in both languages.

Skills

• Business-driven mindset;
• Customer facing experience;
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• Project management;
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• Communication and interpersonal skills;
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• Analytical and problem-solving skills;
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• Engineering or related field education;
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• Driving license;
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• Spanish language proficiency;
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• Maintenance experience with CBM and CMMS tools;
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• Lean Manufacturing or Six Sigma experience;
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Benefits

• Competitive Salary;
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• Premium Medical, Dental, and Vision Coverage;
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• Paid Time Off (PTO): 15 Days;
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• 401(k) Retirement Plan;
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• Wellhub Membership - Access a wide range of gyms and training programs;
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• Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities;
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• Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
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