Technical Account Manager

About the role

Arch Systems is seeking a Technical Account Manager to join their rapidly scaling team. This role supports both global customers and those operating in U.S. government and defense environments. Candidates must be based in the United States and hold U.S. citizenship.

Responsibilities

• Support the Customer Success team with pilots, deployments, renewals, and subsequent expansion programs
• Own projects across account management, program management, and professional services to improve customer satisfaction
• Track and coordinate technology deployments with customers and partners on a global scale
• Cook up between customers and Engineering teams by prioritizing support requests and helping resolve technical and product questions
• Work directly with customers, alongside Technical Project Managers, Account Managers, and other Applications Engineers at Arch, to deliver successful rollouts and end-to-end solutions, including the Factory Map and across the broader product stack as needed

Requirements

• 3–5 years of Account Management or Customer Success experience in an Electronics Manufacturing or SaaS environment, with a proven track record of meeting or exceeding quota and driving strong customer satisfaction
• Bachelor's degree or equivalent
• Experience with project management methodologies
• Technical proficiency with Python, database queries, and API usage
• Strong analytical skills, with experience drawing insights from large data sets
• Excellent organizational skills and attention to detail
• Strong interpersonal and written/verbal communication skills, with the ability to manage multiple priorities simultaneously
• Cultural sensitivity and demonstrated ability to collaborate effectively across teams in Asia, Europe, and the Americas

Qualifications

• Experience supporting government, defense, or highly regulated industry customers
• Experience working with GovCloud environments
• Experience working in or supporting manufacturing operations teams
• Advanced experience with scripting, Python, and complex database queries
• Strong project management experience around solution deployments
• Training or instructional experience with customers or internal teams

Skills

• Python
• Database queries
• API usage
• Project management methodologies
• Customer relationship management
• Technical support
• Collaboration

Benefits

• Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally.
• Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork.
• Growth & Development Opportunities: Advance your career through hands-on experience in product leadership, data-driven decision-making, and technical innovation. Arch supports professional development with pathways for skill enhancement, leadership growth, and increasing product vision expertise.
• Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment.

Pay

The San Francisco Bay Area total compensation range for this position is $115,000 - $155,000 based upon qualifications and experience. For candidates based outside the Bay Area, compensation may be geo-adjusted based on location-specific market data, cost of labor, and local market practices.

Schedule

This role is remote-first.