Technical Account Manager - Graduate Scheme

About the role

Fospha is a marketing analytics platform that helps ecommerce and retail brands understand their growth drivers. We are looking for Customer Success Coordinators to support the growth of the business from client-facing tasks.

Responsibilities

• Owning a portfolio of accounts from the moment they sign through to go-live
• Acting as a key point of contact alongside our Strategic Account Managers
• Driving onboarding speed and quality
• Managing post-go-live implementation requests for our enterprise and growth clients
• Querying our database - learning SQL to query client’s data and solve problems
• Getting hands-on with the product — assessing, configuring, and troubleshooting client account setups
• Spotting risk early — flagging anything that could threaten adoption or renewal
• Building real relationships — regular client calls and confident, clear communication
• Partnering with Account Management, Partnerships, Marketing Science and Product
• Using AI to work smarter — experimenting with Gen AI tools

Requirements

• A STEM or Economics graduate (or equivalent analytical background)
• Motivated by solving problems methodically, not just ticking boxes
• A confident communicator, both written and verbal
• Interest in learning SQL
• Someone who builds trust easily, with clients and colleagues alike
• Organised enough to juggle multiple client priorities without dropping the ball

Qualifications

• Genuinely excited about where AI and emerging tech are taking this industry

Skills

• SQL

Benefits

• Salary: $65k + discretionary 10% bonus
• Exposure to the right mix of challenges and learning and development opportunities
• Quarterly team socials

Pay

• $65k + discretionary 10% bonus

Schedule

• Full-time