Technical Account Manager
About the role
The ideal Technical Account Manager is an experienced, hands-on technical advisor who understands how security and risk teams build and run a third-party risk program. You have taken complex enterprise customers from signed contract to production, you bring depth in APIs, integrations, and security, and you have the credibility to act as the trusted technical partner to a CISO’s team. You have a bias for action: you dig into the detail, remove friction, and turn technical guidance into measurable adoption. Peers come to you with the hardest technical problems. As a Technical Account Manager, you serve as the primary technical owner for a portfolio of Panorays enterprise accounts. In this role, you drive customer onboarding and deployment, execute long-term adoption strategies, and deliver regular health reviews. You closely collaborate across internal teams, including Account Management, Support, Sales Engineering, Product Management, R&D, and Security Research, to ensure seamless solution integration and customer success.
Responsibilities
- Take the handoff from Sales on every new customer in your portfolio, and own onboarding end to end: welcome, kickoff, success criteria signed off, and deployment scope agreed.
- Run deployment as a project: project plan, weekly status, weekly working sessions, a risk and issue log, and a formal close-out signed off by the customer.
- Design how Panorays fits the customer’s third-party risk program, and document it in the customer’s architecture and operating blueprint: data flows, ownership, workflows across the supplier lifecycle, and the integration sequence.
- Advise customers on the maturity of