Technical Account Manager

Since 1927, La Marzocco has been at the forefront of espresso machine craftsmanship. We blend Italian artisan heritage with a genuine passion for coffee culture, and we bring that same care to how we support our customers, partners, and people. With our U.S. headquarters in Seattle's Ballard neighborhood and a growing national presence, we are committed to the craft of hospitality, the pride of service, and the continued advancement of the specialty coffee industry.

About the role

We're looking for Technical Account Managers for two regions: South Central Region, based out of Spring, TX (a suburb of Houston), and Southeast Region, based out of Atlanta, GA. Both spots are exciting and fast-growing specialty coffee markets! You'll be working directly with technicians, roasters, and coffee professionals to deliver training, provide expert technical guidance, and ensure the highest standards of product knowledge and customer satisfaction across the region. This is a dynamic, field-facing position that combines technical expertise with education, relationship management, and cross-functional collaboration. The ideal candidate is a seasoned specialty coffee professional who excels at building trust, communicating complex technical concepts clearly, and representing La Marzocco with professionalism and expertise.

Responsibilities

• Be the regional technical expert. Serve as the trusted resource for third-party technicians, providing mentorship, product education, and ongoing technical development.
• Lead training programs. Facilitate in-person technical training classes across the region for individuals and groups.
• Support sales and marketing. Collaborate with regional sales, marketing, and management teams at trade shows, events, and partner visits.
• Strengthen partner relationships. Work alongside the Regional Sales Rep to keep partners highly satisfied, engaged, and supported.
• Solve recurring issues. Partner with the Technical Solutions team to identify and resolve systemic support challenges.
• Run the local training center. Manage the local training lab, keep equipment in top condition, and maintain local parts inventory.

Requirements

• 3–5 years of deep experience in specialty coffee: running a café, managing equipment issues, training baristas and/or techs, and understanding how a traditional espresso machine functions within a demanding café environment.
• Comfortable with hands-on troubleshooting and repairs; ability to diagnose root causes of problems.
• Proven experience teaching and training groups, with measurable success in skill transfer.
• Highly organized and self-directed, capable of managing a schedule across a large territory.
• Strong collaborator who proactively shares observations and ideas with the team.
• Proficient with Microsoft Office, Salesforce (or similar CRM), and SAP or comparable inventory tools.
• Clear and confident communicator, both written and verbal, for service bulletins, presentations, and team collaboration.
• Valid driver's license with a clean driving record.
• High School Diploma or equivalent.
• Ability to lift up to 50 lbs and work in varied environments including warehouses, customer sites, event spaces, and offices.

Preferred Qualifications

• In-depth knowledge of La Marzocco's product lineup.
• Bilingual in English and Spanish.

Benefits

• Comprehensive benefits package including medical, dental, life, and disability insurance.
• Retirement savings plan.
• Generous paid time off.
• Reimbursement program for qualifying green and wellness purchases.

Pay

Base Salary: $75,000–$85,000 annually, commensurate with experience. Performance Bonus: 5% annual bonus opportunity.

Schedule

Monday–Friday, 8am–5pm, with flexibility for evenings and weekends for events and trainings. Travel: Up to 30% within the region.

Reports to: Director of Technical Services.