Technical Account Manager

The Role

We're looking for Technical Account Managers for two regions: South Central Region, based out of Spring, TX (a suburb of Houston), and Southeast Region, based out of Atlanta, GA. Both spots are exciting and fast-growing specialty coffee markets!

You'll be working directly with technicians, roasters, and coffee professionals to deliver training, provide expert technical guidance, and ensure the highest standards of product knowledge and customer satisfaction across the region. This is a dynamic, field-facing position that combines technical expertise with education, relationship management, and cross-functional collaboration.

Who You Are

• You've spent 3–5 years deep in specialty coffee: Running a café and managing equipment issues, training baristas and/or techs, and genuinely understanding how a traditional espresso machine functions within a demanding café environment.
• You're comfortable getting your hands dirty and figuring things out. Tools and repairs don't intimidate you. You get satisfaction from tracking down the root cause of a problem.
• You've stood in front of a room and taught people things, and they successfully learned and implemented the skills you taught.
• You're organized and self-directed. You're comfortable managing your own schedule across a large territory. You are a strong collaborator and proactively share observations and ideas with your team.
• You know your way around Microsoft Office, Salesforce (or similar CRM), and SAP or comparable inventory tools. You communicate clearly and confidently, whether you're writing a service bulletin, presenting at a trade show, or collaborating with your team.
• You hold a valid driver's license and have a clean driving record.
• You are bilingual in English and Spanish (a big plus).

Compensation & Benefits

• Base Salary: $75,000–$85,000 annually, commensurate with experience
• Performance Bonus: 5% annual bonus opportunity
• Comprehensive benefits package including medical, dental, life, and disability insurance
• Retirement savings plan
• Generous paid time off
• Reimbursement program for qualifying green and wellness purchases

Logistics

• Location: Spring, TX -or- Atlanta, GA
• Schedule: Monday–Friday, 8am–5pm, with flexibility for evenings and weekends for events and trainings
• Travel: Up to 30% within the Region
• Reports to: Director of Technical Services

Qualifications

• Must be able to lift up to 50 lbs and work across varied environments including warehouses, customer sites, event spaces, and offices