Technical Account Manager
IVIONICS · Hauppauge, NY · 1 wk ago
On-siteBusiness DevelopmentFull-time
Service Delivery & Escalation
- Oversee the successful delivery of managed services and projects, ensuring quality, timeliness, and minimal client disruption
- Act as an escalation point for support issues, ensuring timely resolution and effective client communication
- Partner with Account Managers to align service delivery with client expectations, SLAs, and long-term success
Growth & Continuous Improvement
- Identify opportunities for service expansion, optimization, and innovation within existing client environments
- Collaborate with Sales on pre-sales activities, solution scoping, proposals, and estimates
- Evaluate, select, and manage technology vendors, tools, and applications to support reliable, scalable service delivery
- Drive continuous improvement in service delivery, documentation, and processes to enhance the overall client experience
Qualifications
- 5+ years of experience in an MSP, IT services, or consulting environment
- Experience in a client-facing account management, vCIO, or technical advisory capacity
- Experience supporting legal applications or professional services clients
- Proven experience leading technical or service delivery teams
- Strong understanding of managed services models, SLAs, and escalation frameworks
- Excellent communication and organizational skills