Technical Account Manager, AI User Segment

About the role

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

Responsibilities

• Provide a gold standard experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
• Lead user-facing meetings both in person and through video chat
• Create user-facing content for long-term solutions
• Collaborate on the continued design of this support offering
• Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
• Drive publication of user case studies

Requirements

• 10+ years of experience in enterprise-level client-facing work
• Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies
• Strong product sense and energized by the challenge of solving difficult user-related problems
• Strong written and verbal communication skills
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers
• Proficient in SQL and comfortable building complex queries
• Familiarity using AI coding agents to solve problems
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Adept client relationship management skills
• Ability to engage in business-level and technical conversations at multiple levels of the organization
• Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
• Ideal experience in the payments industry

Qualifications

• Ability to work in a remote capacity, with at least 50% of the time spent in the office or with users, depending on role, team, and location
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
• Ideal experience in the payments industry

Benefits

• Annual US base salary range: $148,300 - $222,500
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Office Locations

• South San Francisco HQ
• Team: Technical Account Management