Account Manager, Physical AI

About Us

Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.

What You'll Do

• Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
• Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
• Understand customers' technical roadmaps to proactively identify expansion opportunities
• Drive upsells, cross-sells, and multi-team rollouts across existing accounts
• Partner with Customer Success, Product, and Engineering to deliver customer outcomes
• Communicate customer insights and feature requests internally — your proximity to customers makes you a critical voice in the product roadmap
• Maintain accurate pipeline and revenue forecasting in HubSpot
• Help build the post-sales and expansion playbook for North America in a fast-growing GTM organization

Who We're Looking For

• Excited by the founding opportunity — you want to help shape the NYC office, not inherit a finished motion
• Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
• Strong relationship builder with a genuine interest in solving customer problems
• Comfortable in a fast-moving, high-growth start-up environment
• Experience with HubSpot, Salesforce, or similar CRM tools
• Curious, driven, and excited by the potential of AI and data infrastructure

Experience Requirements

• 2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology
• Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
• Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
• Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
• Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
• Experience working in a high-growth start-up or scale-up environment preferred
• Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage

Compensation Range

$220K - $320K