Programmatic Technical Account Manager

About the role

You are a technical operator with strong commercial instincts who lives at the intersection of platform expertise and customer success. You enjoy being the trusted partner who makes things work — the person an agency programmatic lead, a DSP integration team, or an internal seller calls when they need to debug a deal, optimize performance, or unlock a new use case. You have a deep grasp of the programmatic ecosystem and you know that the difference between a good campaign and a great one often comes down to the technical foundation. You are excited about working with premium creator inventory and helping advertisers understand how to win in a brand-safe, high-engagement audio environment. This role reports to the VP of Ad Tech & Revenue Strategy and works closely with the programmatic sales, ad ops, and ad tech teams across RSV.

Responsibilities

• Serve as the primary technical point of contact for assigned agency, DSP, and direct buyer accounts
• Own the technical onboarding, integration, and ongoing support for programmatic deals across PMP, PG, and Preferred Deal structures
• Troubleshoot deal performance issues including discrepancies, under-delivery, targeting failures, and creative rejection
• Partner with the Programmatic Account Executives to support pre-sale technical discussions, RFP responses, and deal structure recommendations
• Build and maintain strong technical relationships with DSP integration teams, agency programmatic leads, and measurement partners
• Provide proactive optimization recommendations based on deal performance, audience analytics, and platform capabilities
• Cook up and maintain account health documentation, technical playbooks, and integration runbooks
• Stay current on emerging ad tech standards, identity solutions, attribution methodologies, and platform updates
• Support internal training and knowledge sharing across the sales and operations teams

Requirements

• 3+ years of technical account management, ad operations, solutions engineering, or programmatic platform experience
• Hands-on experience with SSP and DSP technology (The Trade Desk, DV360, AdsWizz, Magnite, Yahoo, Amazon DSP)
• Working knowledge of attribution and measurement partners (Podscribe, Magellan AI, Claritas, Nielsen, Kantar)
• Strong understanding of programmatic deal types, deal ID architecture, header bidding, and yield optimization
• Excellent troubleshooting and analytical skills; comfortable digging into discrepancies, log files, and platform diagnostics
• Strong client-facing communication skills; able to translate technical concepts for non-technical stakeholders
• Experience with audio or podcast programmatic preferred (AudioMax, Adrise, Megaphone, Triton)
• Proficient in Excel, Salesforce, and standard ad ops tooling; SQL fluency a strong plus
• Collaborative, proactive, and reliable; you are the person teammates and clients trust to follow through
• Bachelor's degree or equivalent practical experience

Qualifications

• Must be legally authorized to work in the United States without company sponsorship now or in the future

Skills

• Technical account management
• Ad operations
• Solutions engineering
• Programmatic platform experience
• Attribution and measurement partners
• Programmatic deal types
• Header bidding
• Yield optimization
• Client-facing communication
• Audiopod programmatic experience
• Excel proficiency
• SQL proficiency

Benefits

This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Pay

The pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $74,000.00-120,000.00 annually.

Schedule

This role is hybrid.