Technical Account Manager (AI outcomes)

Key Responsibilities

• Own the end-to-end customer lifecycle post-sale, including onboarding, adoption, value realization, and expansion readiness.
• Serve as the primary business and technical point of contact for customer stakeholders.
• Build and drive success plans, stakeholder maps, and program milestones.
• Lead onboarding execution, workflow alignment, and operational enablement activities.
• Tailor solutions during onboarding to maximize long-term customer success and value realization.
• Drive adoption by helping customers mature workflows and expand usage over time.
• Run customer communication cadences, including status reviews, executive check-ins, and QBRs.
• Manage customer health, risks, blockers, and escalations through strong cross-functional coordination.
• Partner with AI Security Engineers when advanced technical expertise, complex investigations, or new capability requirements arise.
• Surface customer insights and product feedback to help improve the platform and inform roadmap priorities.

Requirements

• 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Implementation, or a similar customer-facing role.
• Experience managing enterprise or strategic customer relationships in cybersecurity, AI, or other complex technology environments.
• Strong program management skills, with the ability to drive alignment across multiple stakeholders, workstreams, and milestones.
• Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
• Ability to translate technical concepts into clear business value for both practitioner and executive audiences.
• Demonstrated history of exceptional customer advocacy, with the confidence to challenge internal assumptions and norms in service of customer outcomes.
• Proven track record of driving onboarding, adoption, change management, and measurable customer outcomes.
• Strong judgment in navigating ambiguity, prioritizing issues, and driving resolution.
• Excellent written and verbal communication skills.
• Experience with AI, automation, and security operations platforms preferred.
• Experience in startup or high-growth environments preferred.