Technical Account Manager

Responsibilities

• Act as the primary technical contact for NYC-based trading and technology clients.
• Build deep relationships with front office fixed income desks, eTrading teams, and infrastructure partners.
• Lead onsite or virtual technical reviews, workflow assessments, and optimization sessions.
• Support onboarding to Lucera's low-latency network, trading gateways, and execution services.
• Troubleshoot connectivity, pricing workflows, order routing, latency concerns, and configuration issues.
• Advises clients on RFQ, streaming, and CLOB execution models based on New York market structure.
• Assist clients in integrating real-time and reference data feeds using Lucera's market data APIs and tools.
• Diagnose and resolve feed delivery, normalization, entitlements, or distribution issues.
• Advise on best practices for scaling low-latency data needs across the NY trading environment.
• Represent customer needs internally to influence Lucera's roadmap.

Qualifications

• 1-3 years of sell-side fixed-income experience, ideally in trading, sales, eTrading, or market making.
• Strong understanding of fixed-income products, market microstructure, and execution dynamics.
• Familiarity with FIX protocol, market data feeds, API integrations, and electronic trading infrastructure.
• Excellent communication skills with the ability to work directly with front office and technology teams.
• Ability to troubleshoot data flows, platform integrations, and connectivity issues.
• Experience with FIX, FAST, JSON/XML data formats is preferred.
• Knowledge of OMS/EMS systems and post-trade workflows is an asset.
• Exposure to low-latency networks, cloud-based infrastructure, or colocation environments is advantageous.
• Comfort with SQL, Python, or basic scripting (read/debug capability) is desirable.
• Understanding of regulatory requirements such as TRACE and best execution is essential.