Technical Account Manager 2 - Boston

About the role

The Technical Account Manager (TAM) role within Datadog is dedicated to providing hands-on technical services to the company’s largest customers. This includes supporting, adopting, and guiding these customers through the comprehensive suite of Datadog products and features.

Responsibilities

- Advise on technical support and product adoption for customers in line with pre-sales, post-sales, and renewal processes. - Regularly analyze the IT Operations environment of customers and provide recommendations to maximize Datadog’s value. - Act as the customer’s advocate by understanding their goals and use cases, and suggesting process changes, product adoption, configuration, and additional features to meet their needs. - Participate and prepare for Monthly and Quarterly Business Reviews with customers. - Collaborate with Datadog’s product management, engineering, and technical services teams to help identify new features and products. - Continuously improve best practices for technical product adoption and customer success.

Requirements

- Solid technical grounding and hands-on experience in IT Operations. - Proficiency in scripting languages such as Python, JavaScript, Ruby, Perl, Go, PHP, or Chef/Puppet. - Expertise in CI/CD tools like Jenkins, GitLab. - Knowledge of containerization tools such as Docker, Kubernetes, or Rancher. - Ability to work for up to 4 hours at a time and travel up to 30% of the time. - Previous experience as a TAM supporting mid-market and/or enterprise customers in the cloud space. - Experience using Datadog and/or other cloud monitoring tools.

Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or a related field. - Proven track record of success in similar roles. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team.

Skills

- Excellent problem-solving and analytical skills. - Strong organizational and time management skills. - Ability to adapt to changing priorities and deadlines. - Effective written and verbal communication skills.

Benefits

- Best-in-class onboarding. - Generous global benefits. - Intra-departmental mentor and buddy program. - New hire stock equity (RSUs) and employee stock purchase plan (ESPP). - Continuous professional development, product training, and career pathing. - Inclusive company culture with opportunities to join community guilds and inclusion talks. - Competitive salary and equity package. - Comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.