TECH SUPPORT REP SR

Essential Functions

• Responds to internal and external customers in a timely, accurate, courteous and empathetic manner representing OCPS in a positive light.
• Sets up and installs client workstations to network fileservers, the internet, or computer system; installs new computers, monitors, printers, scanners, and peripherals.
• Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks, and troubleshoots hardware and software problems through diagnostic testing; initiates problem-solving methods where necessary.
• Evaluates existing hardware; develops and prepares needs analysis documents for district departmental clients to purchase hardware/software efficiently for administrative technology plans.
• Influences the establishment of district standards in hardware/software procurement through meetings with authorized vendors to research and evaluate products; follows current technological trends; appraises for competitive pricing.
• Implements any technology related project affecting the client workstations at the district or learning community level.
• Installs, upgrades, and configures new software, as well as network and device drivers for new or existing computers; tracks and inventories software.
• Provides computer software application training to schools and district level personnel; schedules and holds training classes for e-mail, internet, and other software applications; configures e-mail for staff.
• Maintains site-based networks, computer labs, and mainframes; installs and maintains servers.
• Creates and maintains web sites for schools and districts; updates information on web page and other on-line information.
• May be responsible for technology property inventory control using an automated system to include such things as receiving shipments, recording and maintaining tangible property records and assignments, analyzing and reviewing inventory reports, reconciling inventory accounts, device tracking, and checking in or out equipment in a warehouse facility.
• Operates a computer to enter, retrieve, review, or modify data; utilizes word processing, database, and software programs.
• Additionally, may operate a bar code scanner, forklift, printer, copy machine, or fax.
• Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS.
• With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
• Responsible for timely and accurate information they maintain as part of their job responsibilities.

Minimum Training And Experience

• Bachelor’s degree in information technology, computer science, or closely related field; supplemented by minimum five (5) years previous experience and/or training that includes mainframe, network, or web page maintenance and design, or any equivalent combination of related education, training and/or experience which provides the required knowledge, skills and abilities to perform the essential job functions.
• Requires successful completion of forklift training if applicable to assigned functional area; must be able to obtain within a six (6) month period.