TECH SUPPORT REP

Skills

• Technical Support
• Troubleshooting
• Training Functions
• Server and Database Maintenance
• Web Page Maintenance and Design
• Software Installation and Configuration
• Workstation and Peripherals Management
• Data Retrieval and Modification
• Inventory Management
• Technology Planning
• Standard Operating Procedures Development
• Current Technology Knowledge

Responsibilities

• Responds to internal and external customers in a timely, accurate, courteous and empathetic manner
• Troubleshoots and maintains district-approved site-based networks, workstations, peripherals/hardware and databases
• Diagnoses, tracks, and solves hardware and software problems; escalates irresolvable issues to the appropriate department for resolution
• Provides technical support for computer hardware and software applications to school or department personnel
• Supports the configuration of software as well as assists users with the use of district-approved software, including but not limited to, e-mail, internet and office productivity software
• Affords technical assistance for various district-approved software programs
• Uses district-approved workstations/server to retrieve, review, or modify data; and deployment software
• Implements the installation, relocation and/or modifications of district-approved workstations, monitors and peripherals; relocates existing equipment for the school or department
• Handles district-approved software installation, maintenance as well as modifications according to ICTS/site management directions
• Tracks software licensing and the use of software on site in accordance with district policy
• Keeps an inventory (inventories) and maintains a database of technical equipment
• Recommends selection for new workstations, software, and other technical equipment
• Assists in preparing and planning a school-based technology plan and a Standard Operating Procedure
• Oversees and maintains the school site
• Responsible for keeping up to date on current technology, as job appropriate, being used by OCPS
• With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position
• Responsible for timely and accurate information they maintain as part of their job responsibilities

Qualifications

• Bachelor’s degree in information technology, computer science, or closely related field
• Supplemented by a minimum of one (1) year of related experience that includes mainframe, network, computers, servers, or web page maintenance and design
• Two (2) years of related college courses or equivalent vocational/technical education/certification
• Two (2) years of technology experience which provides the required knowledge, skills and abilities to perform the essential job functions